Knowledge Services Associate Consultant-Technical Writer

Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

We are seeking a seasoned Technical Writer to lead documentation initiatives across multiple product lines within ZS and Healthcare Domain. This is an individual contributor role, responsible for creating and maintaining tech documentation and decks, including SOPs, Research on cloud platforms, GenAI, and other supporting materials, to ensure compliance with industry standards and internal requirements.This role involves working with various stakeholders, managing the Document Development lifecycle, and contributing to the overall documentation strategy.

What you'll do:

- Create, edit, and manage high-quality technical documentation including user manuals, technical design documents, standard operating procedures (SOPs), procedure guides, and instructional materials.
- Collaborate with subject matter experts (SMEs), product managers, developers, and cross-functional teams to gather accurate information.
- Translate complex technical or process-based information into clear, concise, and user-friendly content for a variety of audiences.
- Develop and maintain documentation templates and information architecture to ensure consistency, usability, and ease of data migration.
- Ensure documentation complies with organizational standards, regulatory requirements, and best practices for version control and accessibility.
- Maintain centralized repositories for documentation to support ongoing updates and efficient information management.
- Contribute to the creation of training materials, internal process documentation, and support content.

What you'll bring:

- At least 4 years of experience as a technical writer in a fast-paced, cross-functional environment.
- Proven ability to understand and communicate complex technical concepts clearly and effectively.
- In-depth knowledge of SDLC and DDLC, including Technical Design Documents, Functional Requirements documents, User manual, Product Overview Decks
- Excellent written communication skills with a strong command of grammar, clarity, and tone.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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