Guest Service Officer- GCC
1 week ago
To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
-
Team Lead: GCC
2 weeks ago
Delhi, Delhi, India Marketplace Company Full timeWe're hiring Team Leaders – Gig Concierge Center (GCC) Location:HSR Layout, Bengaluru Workdays:Monday to Friday, 9 AM to 6 PM Application:Send your CV to Timeline:We're closing this next week.We're setting up the Gig Concierge Center, a first-of-its-kind team focused on helping gig workers live better, more secure lives. The GCC will resolve issues,...
-
General Manager GCC
7 days ago
Delhi, Delhi, India Personnel Search Services Group Full timeOverviewThe Personnel Search Services Group is expanding its operations in India and seeking a seasoned professional to lead the charge as General Manager - Global Capability Center (GCC). In this critical role, you will be responsible for the strategic direction and operational management of the GCC in India, driving business growth, improving operational...
-
Hotel Front Desk Representative
7 days ago
Delhi, Delhi, India Hyatt Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Officer in the GCC region. This role is responsible for providing exceptional service to our guests, ensuring their stays are memorable and enjoyable.Key ResponsibilitiesWelcome guests with a warm smile and ensure they have an exceptional staying...
-
Resort Guest Experience Specialist
7 days ago
Delhi, Delhi, India Hyatt Full timeRole OverviewThe Guest Service Officer is a vital member of our front office team, responsible for delivering exceptional guest experiences. This role requires a strong focus on customer service, attention to detail, and effective communication.Duties and ResponsibilitiesWelcoming guests and checking them in, ensuring a smooth and efficient...
-
Guest Relations Executive
7 days ago
Delhi, Delhi, India Saltstayz Full timeCompany OverviewSaltStayz is a leader in modern accommodation experiences, offering stylish and affordable stays for today's professionals and travelers. With properties in key urban locations, SaltStayz is committed to providing personalized services that blend comfort and sophistication. Our headquarters is in Gurgaon, Haryana, and our team of 201-500...
-
Guest Experience Specialist
6 days ago
Delhi, Delhi, India Saltstayz Full timeAbout UsSaltStayz is a leader in modern accommodation experiences, offering stylish and affordable stays for today's professionals and travelers. Our headquarters is in Gurgaon, Haryana, and our team of 201-500 employees is dedicated to delivering exceptional hospitality experiences.Our VisionWe aim to redefine hospitality experiences and provide tailored...
-
Guest Service Coordinator
3 days ago
Delhi, Delhi, India Marriott International Full time**Job Description:**The Sales Coordinator will provide administrative support to the sales team at Marriott International. This individual will be responsible for preparing sales-related documents, promoting brand awareness, and communicating with guests and clients.Key Responsibilities:Prepare sales-related documents, such as proposals and contracts, to...
-
Head of Shared Services
2 weeks ago
Delhi, Delhi, India Michael Page Full timeLeadership role Meritocratic Culture About Our Client Our client is a leading Global Financial Services client Job Description Strategic Leadership: Develop and execute the strategic vision for the GCC and Shared Services operations aligned with the company's overall goals and objectives. Operational Excellence: Implement best practices and...
-
Guest Relations Manager
5 days ago
Delhi, Delhi, India Marriott International Full timeb Job Number 24095922 Job Category Rooms Guest Services Operations Location JW Marriott Hotel New Delhi Aerocity Asset Area 4 - Hospitality District New Delhi Delhi India VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management JOB SUMMARY Supports all property operations ensuring that the highest levels of...
-
15h Left: Guest Service Associate
3 weeks ago
Delhi, Delhi, India IHG Hotels & Resorts Full timeJob DescriptionFirst impressions count. To get our guests memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you'll...
-
Guest Relations Manager
5 days ago
Delhi, Delhi, India Marriott International Full timeJob SummaryWe are seeking a Guest Relations Manager to support all property operations, ensuring the highest levels of hospitality and service are provided. The successful candidate will manage the flow of questions and direct guests within the lobby, supporting the tracking and resolution of service issues.Candidate ProfileTo be considered for this role,...
-
Senior Tour Consultant
2 weeks ago
Delhi, Delhi, India SkyBook Global™ - Experts in Travel and Tourism Outsourcing Full timeJob SummarySkyBook Global is seeking a Senior Holiday Consultant to lead and manage a team of expert holiday consultants. The successful candidate will have experience in international holiday planning and management, a strong background in GDS knowledge, and prior GCC experience in a similar role. The ideal candidate will possess leadership quality, team...
-
High Salary) Guest Relations Executive
7 days ago
Delhi, Delhi, India Saltstayz Full timeJob DescriptionCompany OverviewSaltStayz is a leader in modern accommodation experiences, offering stylish and affordable stays for today's professionals and travelers. With properties in key urban locations, SaltStayz is committed to providing personalized services that blend comfort and sophistication. Our headquarters is in Gurgaon, Haryana, and our team...
-
Hotel Guest Experience Coordinator
1 week ago
Delhi, Delhi, India Destination Hotels Full timeWe are currently seeking a talented and experienced individual to join our Housekeeping team as a Hotel Guest Experience Coordinator. As a key member of our team, you will play a vital role in ensuring that our guests have an exceptional staying experience by providing clean, comfortable, and well-maintained rooms.The successful candidate will be responsible...
-
Guest Experience Ambassador
1 week ago
Delhi, Delhi, India IHG Hotels & Resorts Full timeWelcome to IHG Hotels & ResortsWe're a global hospitality company dedicated to providing unforgettable experiences for our guests. As a Front Desk Agent, you'll be part of a dynamic team that's passionate about delivering exceptional service.Your Role- Provide warm welcomes to our guests and make them feel at home- Handle guest requests and resolve any...
-
Travel Operations Manager
2 weeks ago
Delhi, Delhi, India SkyBook Global™ - Experts in Travel and Tourism Outsourcing Full timeAbout UsSkyBook Global is a leading consulting and outsourcing company that specializes in travel and tourism. With a presence in 12 countries, we offer a wide range of professional outsourcing services, including travel operations, accounting, auditing, digital marketing, web development, and management consultancy.We are committed to providing exceptional...
-
Guest Experience Coordinator
2 weeks ago
Delhi, Delhi, India Evara Experiences Full timeAbout Us:AtEvara Experiences , we offer luxurious, transformative retreats designed for individuals seeking escape and rejuvenation. Our exclusive experiences combine the perfect blend of luxury, well-being, and personal growth. We're looking for aRetreat Coordinatorto play an essential role in curating unforgettable experiences for our guests. This is an...
-
Guest Experience Expert
7 days ago
Delhi, Delhi, India IHG Hotels & Resorts Full timeAbout UsAt IHG Hotels & Resorts, we strive to make travel a joy for our guests. We do this by providing a warm and inviting welcome, helping our guests enjoy the brighter side of travel, and creating memories that will last a lifetime. We believe in giving our people the room they need to belong, grow, and make a difference in a collaborative environment....
-
Front Office Manager
4 weeks ago
Delhi, Delhi, India Venky Residency Full timeHotel Venky Residency (3 Star)– Kakinada, Andhra Pradesh 533001 - Leading 3 star hotel with 55 room, 3 banquets upto 700 pax, 200 seater lounge bar & multi cuisine restaurantFront Office Manager – Job DescriptionThe Front Office Manager is a key representative of the hotel, responsible for ensuring seamless guest experiences from arrival to departure. In...
-
Front Office Manager
3 weeks ago
Delhi, Delhi, India Venky Residency Full timeHotel Venky Residency (3 Star) – Kakinada, Andhra Pradesh 533001 - Leading 3 star hotel with 55 room, 3 banquets upto 700 pax, 200 seater lounge bar & multi cuisine restaurantFront Office Manager – Job DescriptionThe Front Office Manager is a key representative of the hotel, responsible for ensuring seamless guest experiences from arrival to departure....