Supervisor, Imaging Operations

Job Description At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation. Iron Mountain is seeking a dynamic, results-orientedAssistant Manager to join our Operations team. In this role, you will be responsible for overseeing daily operations, leading a large team of associates and Team Leaders, and driving process excellence within a high-volume business environment. What You'll Do (Responsibilities) In this role, you will: - Lead High-Volume Operations: Manage and mentor a large team, including 5-6 Team Leaders and 80-100 associates , conducting daily/weekly performance reviews, and ensuring planned leaves and sufficient back-up coverage for seamless business delivery. - Drive Process and Quality Excellence: Develop, implement, and review operational policies and Standard Operating Procedures ( SOPs ), identify process improvement opportunities, and manage center performance through system audits and quality assurance measures. - Support Business Growth and Financial Health: Maintain a strong client relationship, ensure timely and accurate Client & Vendor Billing , and contribute to financial tasks such as Annual Operating Plan ( AOP ) and Gross Profit ( GP ) optimization. What You'll Bring (Skills & Qualifications) The ideal candidate will have: - Overall 5+ years of managerial experience in a high-volume environment, preferably within the Banking, Insurance, Business Process Outsourcing (BPO), or Back Office sectors. - Strong knowledge of Workforce Planning, Attrition Management, and Absence Management , coupled with experience in establishing high standards for productivity and quality. - Proven ability in People Management, Process Improvement, and problem-solving , with sound technical knowledge to interface with IT teams for solutions; experience with Digital solutions projects is an added advantage. - Bachelor's Degree is mandatory (a Master of Business Administration ( MBA ) is preferred), along with strong proficiency in MS-Excel & Power Point Presentation skills. - Note: This role requires readiness for extended working hours, a six-day work week, and flexibility for working on week-offs and traveling to different sites as per business requirements. Call to Action If you are a seasoned operational leader ready to manage large-scale teams and drive significant process and quality improvements, apply today to take the next step in your career with Iron Mountain Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0094201