Senior Technical Account Manager

Job Description

Job Description

Are you excited by the prospect of working with innovative cloud solutions

Would you like the opportunity to work in a high-impact role responsible for customer growth

Join our Global Services Cloud Solutions team

Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next generation applications.

Partner with the best

As a Compute Senior Technical Account Manager (TAM) you are a trusted advisor for our enterprise clients. You will ensure the successful deployment, operation, and optimization. You'll bridge services, support, engineering, and clients to drive adoption, resolve issues, and ensure customer satisfaction,

As a Senior Technical Account Manager, you will be responsible for:

- Building trusted relationships as the primary technical contact for Akamai Compute solutions - Customer Relationship Management
- Guiding design, implementation, and optimization of Akamai Compute infrastructure - Technical Expertise & Advisory
- Advocating for support, monitor environments, resolve issues, and optimize performance - Proactive Support & Issue Resolution
- Developing technical strategies leveraging Akamai Connected Cloud and Linode services - Strategic Planning and Consulting
- Conducting workshops, technical demos, and best practice training - Training & Enablement
- Representing customer needs and provide feedback to enhance Akamai Compute products - Advocacy & Feedback Loop

Do What You Love

To be successful in this role you will:

- Have experience in technical account management, systems engineering, or a related role.
- Demonstrate excellent knowledge and experience with a wide variety of cloud providers, technologies, and solutions
- Able to problem-solve with a customer-first mindset.
- Have communication and interpersonal skills, capable of simplifying complex technical topics for various audiences.
- Be able to communicate efficiently in English.
- Have experience in supporting enterprise customers or working in a customer-facing technical role.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you