Assistant Community Manager
3 weeks ago
The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effectivein building / growing a community whilemanaging Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.
Roles & Responsibilities
1. Profit Centerhead (including but not limitedto):
• ASR and margin analysis
• Expense Control
•
Collections
• Renewals
• Vendor management
• Retail Management
• Cost optimization
1. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships
1. Client satisfaction and service deliverywhich lead to: a. Maximumrenewals at the budget seat price b. Maintain above target CSAT score c. Every memberbeing a Brand Ambassador for AWFIS
1. Training and People development a. Guided Practice& Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager
1. Vendor Management a. Conformance to Purchase-to-Pay process
1. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio- Governance nuances diligently
1. Execution of activities directedtowards Client Engagement & Brand Initiatives, CSR
1. Execution of all CompanyDriven ideas and initiatives
1. Team Player a. Collaborate within Team & other stakeholders to drive execution We are looking for Candidates with:
• Exemplary Customerservice skills and record
- An extrovertpersonality
- Aware and with keen interest in current affairs
- Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
- Key skillsin Relationship Management, Operations, Cost & Revenue Management.
- With a hunger to grow with a 2 year focus on managingadditional/ increased responsibility
•
Excellent written and verbal communication
- Belief in Extremely strongProcess execution
Eligibility:
• Minimum experience of 3-5 years.
• Should have managed an annual revenueof a
minimum of 2.5 millionINR.
• Worked at a Revenue Centrein the last 2 years.
• Proficient with MS
Spreadsheet
• Excellent communications skills
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