Quality Assurance-Engagement Manager I 14 To 16 Years I Kolkata

2 weeks ago

Kolkata, West Bengal, India Capgemini Full time
Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

- Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
- Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
- Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
- Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
- Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction
- Assist in developing corrective action plans post internal or external audit
- Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each
- Assist in the drafting of SOPs and other documents for use in day-to-day operations
- Participate in internal team meetings and stay updated on the requests from clients
- Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
- Play an instrumental role in participating in review of standards, procedures, tools, and process
- Implement quality assurance standards and provide accurate feedback
- On-board new and retrain existing users in the marketing campaigns and MDF processes
- Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement
- Regular reporting on the sales support activities and process outcomes
- Regular reporting on repetitive errors & logs

Primary Skills

- Capable of quick learning and delivering quality solutions as an individual and as part of the team
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Strong lean six sigma and process excellence skills green belt or black belt qualification would be advantageous
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills

Secondary Skills

Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

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