CISNGE - Observability Consultant

Job Description

Responsibilities :

Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team. Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages. Execute network, system, and cloud systems monitoring, and support Cybersecurity measures. Develop event products and modify and maintain event baselines prior to and during events and exercises. Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities. Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting. Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules. Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary. Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the team's training plan and standard operating procedures/operating instructions. Participate in engineering team activities in a specialized engineering or technology subject area. Contribute to the technical planning process and provide technical guidance. Maintain accurate system documentation and provide training as necessary.

Additional Responsibilities:

Strong AppDynamics product knowledge, internals, and product REST API.

Extensive industry experience in deploying AppDynamics for mission critical applications.

Working experience in monitoring and performance tools.

Strong technical skill sets in Java and Unix shell scripting.

Exposure to full application lifecycle development including coding testing deployment and post-implementation activities.

Ability to develop AppDynamics Monitoring Extensions.

Excellent Oral and Written Communication Skills

Expertise in implementation and ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management, and automation tools.

Shown knowledge of UNIX Linux Windows servers.

Working knowledge of one or more Infrastructures and Applications.

Knowledge on Monitoring tools such as Nagios, Zabbix, SolarWinds, ScienceLogic, Ops Ramp, Manage Engine, Open NMS, PRTG etc would be an added advantage.

Work with various stakeholders like development teams, product owners, and process architects engineers to design solution architecture that meets technology guidelines to make them stable and secure.

Act as an escalation point between the business customers and technical delivery to resolve issues.

Actively take part and drive them to closure as per the SLA defined.

Refine Service Delivery processes and appropriately contribute to improving business outcomes.

App Dynamics Application Performance Monitoring, Incident Management.

App Dynamics Application Performance Monitoring.

Working Knowledge of any Database, Operating System, and Cloud technology.

Technical and Professional Requirements:

Primary skills:Technology- Dynatrace- Digital Performance Management Tool,Technology- Infra_ToolAdministration-Others- Solarwinds,Technology- Infra_ToolAdministration-Others- Splunk Admin,Technology- Infra_ToolAdministration-PerformanceManagement- AppDynamics