Production Management Engineer

As a Production Quality Management Engineer at Uber you ll play a key role in improving the reliability safety and operational excellence of Uber s services You ll help ensure our systems meet production standards by working on tooling automation and process improvements that reduce risk and elevate the quality of engineering execution This is a hands-on collaborative role that offers the opportunity to work across engineering teams contribute to real-time reliability efforts and grow your technical and operational expertise What You ll Do 1 Support Production Readiness Participate in incident reviews postmortem processes and quality audits Help enforce production standards across services 2 Contribute to Metrics Automation Build or improve tools and dashboards e g Tableau SQL-based to monitor reliability measure SLA adherence and identify improvement opportunities 3 Collaborate Across Teams Partner with engineers in Platform Infrastructure and Compliance to align on reliability practices and implement production safeguards 4 Improve Engineering Workflows Help maintain runbooks lockdown policies readiness reviews PRR and alerting hygiene to streamline operational practices 5 Learn from Experience Shadow experienced engineers attend architecture reviews and gain exposure to high-severity incident handling and quality programs Basic Qualifications 1 Bachelor s degree in Computer Science Engineering or equivalent experience 2 3 years of experience in software development operations incident management or production engineering 3 Comfortable writing basic SQL and or Python scripts to extract and analyze production data 4 Strong communication and documentation skills with attention to detail 5 Interest in systems reliability incident management and continuous improvement Preferred Qualifications 1 Experience working with incident tracking systems e g Jira PagerDuty or monitoring platforms e g Tableau Grafana Prometheus 2 Exposure to production support quality assurance or DevOps environments 3 Familiarity with topics such as SLAs SLOs alerting or postmortem workflows What You ll Gain 1 Mentorship from senior production engineers and reliability experts 2 Deep exposure to production systems incident operations and quality tooling at scale 3 The chance to make a measurable impact on Uber s global reliability posture 4 Career growth opportunities through learning cross-functional collaboration and ownership of real-world problems About the PQM Team The Production Quality Management PQM team ensures Uber s services operate with high reliability and efficiency We 1 Build tools and dashboards to monitor and improve production quality 2 Lead initiatives to standardize quality and reliability policies and processes 3 Partner with teams across Uber to embed operational excellence into engineering culture We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently If you have the curiosity passion and collaborative spirit work with us and let s move the world forward together Offices continue to be central to collaboration and Uber s cultural identity Unless formally approved to work fully remotely Uber expects employees to spend at least half of their work time in their assigned office For certain roles such as those based at green-light hubs employees are expected to be in-office for 100 of their time Please speak with your recruiter to better understand in-office expectations for this role Accommodations may be available based on religious and or medical conditions or as required by applicable law To request an accommodation please reach out to Uber is proud to be an equal opportunity workplace We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran Status or any other characteristic protected by law