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Multi Property Loss Prevention Manager
1 month ago
JOB SUMMARYManages the daily functions of the department to ensure protection of property assets employees guests and property Maintains logs certifications and documents required by law and Standard Operating Procedures Trains staff in established emergency procedures and implements accident and fire prevention procedures Position focuses on ensuring guest and employee satisfaction while achieving the operating budget CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the security loss prevention or related professional area OR 2-year degree from an accredited university in Criminal Justice or related major 2 years experience in the security loss prevention or related professional area CORE WORK ACTIVITIESManaging Security Loss Prevention Operations Assists the Director of Engineering in administering fire prevention programs and emergency preparedness Conducts hazard and risk assessments at the property to include quarterly OSHA SAFETY audits incident tracking and the hazard abatement process Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times Comply with applicable laws and safety regulations Follow proper key control guidelines in loss prevention and in the property Develop a monthly checklist for all cctv equipment alarmed doors and duress alarms to ensure that they are fully functional Incorporate into patrols which encompass all areas of the property s interior and exterior an inspection tour of recording system Follow Duty of Care process for the protection of guests and employees Follows up on all unusual activities in and around the property that would impair the well being of guests and employees Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Implements action plans to monitor and control risk Monitors all unusual activities in and around the property that would impair the well being of guests and employees Oversees all loss prevention operations to include but not limited to patrol process emergency response investigations initial follow up for all guest and employee related incidents shipping and receiving process makes recommendations for improvement electronic key system and manager on duties responsibilities Oversees and guides the efforts of the Accident Prevention Committee Oversees first aid program for guests and employees Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker s Compensation cases Communicates the importance of safety procedures detailing procedure codes ensuring employee understanding of safety codes monitoring processes and procedures related to safety Emphasizes teamwork close working relationships with other departments and assertive hospitality to serve as a deterrent to crime Encourages and builds mutual trust respect and cooperation among team members Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients Serves as a role model to demonstrate appropriate behaviors Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Ensuring Exceptional Customer Service Meet quality standards and customer expectations on a daily basis Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service Provides services that are above and beyond for customer satisfaction and retention Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems Develops liaison with local law enforcement and emergency services Informs and or updates the executives and peers on relevant information in a timely manner Provides information to supervisors and co-workers by telephone in written form e-mail or in person Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you
