Customer Service Operator
21 hours ago
Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you'll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs). Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You'll Do: - Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management. - Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. - Simulate escalations, SLA tracking, and quality audits within support workflows. - Provide structured annotations and datasets to improve LLM training and evaluation. Required Qualifications: - Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). - Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). - Strong attention to detail and ability to spot weaknesses in AI-generated workflows. - Understanding of how operational data is used to train and evaluate LLMs. - Excellent written English for creating training-quality datasets and validating AI outputs. Perks of Freelancing with Turing: - Remote-first and flexible work environment. - Opportunity to work on cutting-edge AI projects with leading LLM companies. - Potential for contract extension based on performance and project needs. Offer Details: - Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). - Engagement Type: Contractor / Freelancer (no medical or paid leave). - Duration: 1 month (possible extension). Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
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Customer service operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
19 hours ago
Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Customer Service Operator
2 weeks ago
Delhi, India Turing Full timeRole Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios ,...
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Customer Service Operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
3 days ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .Your work will focus on recreating real-world support scenarios ,...
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Customer Service Operator
2 days ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operator
19 hours ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Customer Service Operations Manager
2 weeks ago
New Delhi, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
3 weeks ago
New Delhi, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...