Senior Dispute Operations

Job Description About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don't Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don't Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay's Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include - Checking and high-yield savings accounts - Domestic and international peer-to-peer payments - Credit Builder and credit score monitoring - Digital wallet / contactless payment solutions - Credit card program - Buy-now-pay-later installment loans at Walmart - Prepaid mobile service Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world's largest omnichannel retailer, and have an industry-leading multi-product value proposition all in addition to having some of the best people and talent in the industry. There's never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us The Role - Delivering disputes operational strategy and optimizing case management systems. - Automating regulatory and strategy requirements in the platform to reduce risk and improve compliance and efficiency. - Performing root cause analysis and creating quick workarounds while driving permanent solutions. - Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency. - Defining, documenting, and communicating objectives, requirements and constraints for initiatives. - Being a subject matter expert who can review and resolve escalations that require advanced investigations. - Additional duties as assigned by leadership. You Bring - At least 10 years of disputes experience. - Working knowledge of industry best practices (fraud & disputes lifecycle), network rules (Mastercard) and regulatory requirements (Regulation E). - An act-like-an-owner mentality. We have a bias toward taking action. - A high level of integrity and ability to manage sensitive information. - Self-motivated, analytical thinker with exceptional attention to detail. What We Offer - Competitive salary, stock options, and benefits from Day 1 - Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs - Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) - Monthly transport and work-from-home allowances - A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [Confidential Information].