Program Manager Ops Excellence, Core Consumables

We are looking for high-potential, innovative, and a results oriented professional to join Amazon who can work in ambiguous situations and chart the way forward. By joining the Operational Excellence team as a Program Manager for the Consumables Category, you will drive high-visibility and strategic programs as well as leverage Analytics to lead process improvement initiatives. And will be equally comfortable digging into business requirements as you are driving operational efficiencies.

We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to provide data driven operations support - key to the success of the category profitability and best in class customer experience. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon’s reputation, delivering par excellence Customer Experience and making it the preferred choice for millions of buyers.

Key job responsibilities
- Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program, operations and stakeholder management
- Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals
- Work with program, supply chain operations, and product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
- Serve as leaders and point of contact for escalated contact resolution for complex problems
- Continuously perform data based Analytics to identify issues and report key insights, subsequently building data backed business cases
- Develop and maintain key relationships with internal stakeholders locally and around the world

About the team
Core Consumables Operations Excellence, charter, balances between customer experience, profitability, and operational efficiency for the category. We track input metrics related to delivering the best quality products at the fastest speed.- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules

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