Apply in 3 Minutes: Customer Support Associate

4 days ago

Mohali, India Kareer Hubb Full time

Job Description Description We are seeking a motivated Customer Support Associate to join our team in India. This role is essential in providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may encounter. The ideal candidate will have a passion for helping others and a strong desire to contribute to a positive customer experience. Responsibilities - Assist customers with inquiries via phone, email, and chat. - Resolve customer issues in a timely and efficient manner. - Maintain accurate records of customer interactions and transactions. - Provide feedback on customer issues and suggest improvements. - Collaborate with team members to enhance the customer experience. - Stay updated on product knowledge and company policies. Skills and Qualifications - 0-3 years of experience in customer support or related field. - Excellent verbal and written communication skills. - Strong problem-solving abilities. - Proficiency in using customer support software and CRM systems. - Ability to multitask and manage time effectively. - Empathy and patience when dealing with customer issues. - Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook). - Familiarity with social media platforms for customer engagement. Spotlight - Office cab/shuttle

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