Service Cloud Solution Architect

Req ID 345161 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Service Cloud Solution Architect to join our team in Hyderabad Telangana IN-TG India IN We are seeking a seasoned Salesforce Solution Architect with deep subject matter expertise particularly in Salesforce Service Cloud Experience Cloud and Einstein The ideal candidate will be responsible for designing and building scalable high-quality Salesforce solutions to meet our clients business needs You will work closely with stakeholders to gather requirements define solutions and ensure seamless integration with existing systems In this role you will work alongside a team of friendly passionate and creative product managers and developers to bring our products to the market We re looking for someone who excels when no two days are the same Integrity resilience and pushing the boundaries are must-haves in this job Whether you re in meetings with clients or sales service developers or design you ll be the guiding voice that helps create solution design for the product roadmap The candidate must have a robust understanding of Salesforce data models roles profiles and permission sets and will be expected to lead solution design and pre-build processes WHAT YOU LL DO Here s what you can expect on a typical day Solution Design Pre-build You ll Design and architect comprehensive Salesforce solutions with a focus on Service Cloud Experience Cloud and Einstein You ll pre-build and prototype Salesforce solutions to align with business goals You d do solution design and implement Salesforce data models including roles data sharing rules following Salesforce best practices developing a scalable re-usable highly efficient solution design Drive the creation of complex solutions ensuring scalability security and performance Oversee solution development and integrations with third-party systems to ensure seamless functionality Research Requirements You ll participate discovery design and delivery You ll document clearly articulated well defined solutions You re always learning and researching new industry trends to make our solutions better Provide expert guidance on Salesforce platform capabilities limitations and best practices Relationships You ll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately You ll collaborate across multiple teams with developers other product managers and UX teams to name some to continually drive innovation and make the product the best it can be Variety of work There is no typical day You could be working with UX teams Technial Architect on client experience journeys to delivering new features product enhancements Best part You ll get to see those ideas come to life YOU LL LOVE WORKING HERE BECAUSE YOU CAN Deliver at epic scale We deliver real user outcomes using strong judgment and good instincts We re obsessed with the art of achieving simplicity with a focus on client happiness and productivity Be surrounded by curious learners We align ourselves with other smart people in an environment where we grow and elevate one another to the next level We encourage our associates to listen stay agile and learn from mistakes Act like an owner doer Mission-driven and committed to leading change you will be encouraged to take on any challenge and solve complex problems No tasks are beneath or too great for us We are hands-on and willing to master our craft Give back to others Always do the right thing for our clients and our community and humbly give back to the community where we live and work Support our associates in times of need through Client s Philanthropic Foundation Join a company committed to equality and equity Our goal is to impact lasting change through our actions PREFERRED QUALIFICATIONS 12 years of oveall experience with predominant experience in Salesforce Service Cloud experience cloud and other Salesforce products To thrive in this role you have experience in implementing and maintaining cloud-based Salesforce CRM solutions Service Cloud with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment The ideal candidate is versed in Salesforce product solution design development with a penchant for user experience You are skilled at breaking down complex subject matters for non-technical audiences clearly explaining ideas creating compelling arguments and delivering visual and verbal information for maximum impact Expertise in Salesforce Service Cloud Experience Cloud and Einstein Salesforce Administrator and Service Cloud Consultant certifications are mandatory Other Salesforce certificatons such as data architect solution architect is a big plus Deep understanding of Salesforce data architecture roles profiles permission sets and sharing rules Proven track record of designing and implementing complex Salesforce data models Experience integrating Salesforce with third-party applications and other enterprise systems While working with emerging technologies you understand the balance between experimentation and execution and you leverage data to drive your decision making in both domains You inspire teams with a clear vision and execution plan for complex initiatives while encouraging your teams to start new initiatives to innovate and explore new ways of doing things Experience in Human Capital Management is a plus About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click