Sales Coach

4 weeks ago

Mumbai, India Back2study Full time

About the Company We are a leading organization committed to delivering exceptional service and quality. Our mission is to enhance customer experiences through innovative solutions and a dedicated workforce. We foster a culture of collaboration, continuous improvement, and professional growth. About the Role We are looking for a dynamic and self-driven Sales Coach & Quality Manager who can take ownership of end-to-end process improvement and training within our BPO operations. The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance. This is a strategic and hands-on role that blends coaching, quality management, and operational excellence. Responsibilities - Gain an in-depth understanding of all operational and sales processes within the organization. - Design and refine quality frameworks and process checkpoints across departments. - Ensure continuous quality checks are being performed and take proactive steps to raise standards. - Coach and motivate sales and service staff to enhance communication, conversion, and customer experience. - Lead a team of Quality Analysts – hire, train, guide, and evaluate their performance. - Conduct regular calibration sessions with teams to maintain alignment on quality parameters. - Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery. - Resolve conflicts between the operations and quality teams through effective communication and teamwork. - Review and analyze quality metrics, feedback, and trends to recommend actionable improvements. - Participate in management meetings and contribute to strategic quality and sales initiatives. Qualifications - Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment. Required Skills - Proven ability to develop, implement, and monitor quality processes. - Strong communication, leadership, and people management skills. - Excellent analytical ability with a creative and solution-oriented mindset. - Ability to train, inspire, and influence teams toward continuous improvement. - Self-starter who thrives in a dynamic and fast-paced environment. Preferred Skills - Experience in performance-based incentives and growth opportunities. - Freedom to innovate and implement new process improvement strategies. - Supportive and collaborative team culture. Pay range and compensation package Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience and industry standards) Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.

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