15h Left) Sr. Manager Ware House
2 weeks ago
About Company:
Westbury Kommerce (Westbury Holdings Pvt Ltd) provides online retail business and solutions to brands, with end-to-end integrated business solutions for B2C eCommerce & Omnichannel. We provide seamless integration of technology, sales, merchandise, operations, reconciliations, claims and supply chain management to enable brands to manage their eCommerce business including the brand's own websites, Omni Channel solutions, retail store integration, and marketplace integration.
Website www.westburykommerce.com
Position Title: Sr.Manager
WH Location: Bangalore
Education: M.Com/MBA/B.Com
Experience: 6-8 years of experience
Key Responsibilities:
Returns Management:
- Ensure proper acceptance of Marketplace (MP) returns with required documentation.
- Monitor returns to ensure all are received on time.
- Ensure good stocks from customer returns and fresh stocks are made available within 24 hours of QC completion. Raise eligible item claims promptly.
- Coordinate with the Marketplace for return-related issues and ensure timely resolution.
Return to Vendor (RTV) Execution:
- Monitor and execute RTV processes on time and ensure items are inwarded at the ABFRL site.
- Coordinate with ABFRL and internal Accounts teams for return and RTV reconciliation.
Operational Oversight:
- Ensure timely inwarding, dispatching, and RTV processing of photoshoot items as per TAT.
- Monitor and ensure refinishing of eligible items within the prescribed TAT.
- Maintain the availability of packing and refinishing materials.
Financial Monitoring:
- Monitor daily expenditures and ensure accurate provisioning.
- Manpower and Team Management
- Plan manpower based on projections to keep costs within budget.
Order Fulfilment:
- Monitor order flow to ensure dispatch pendency is reduced to zero.
- Conduct daily stand-up meetings to review performance and address ongoing
Cross-Functional Coordination:
- Conduct cross-functional meetings to identify and address process gaps promptly.
- Oversee daily operations, ensuring smooth handling of B2C orders.
- Prepare and review workflows, staffing requirements, space allocations, equipment layouts, and action plans to meet company standards for productivity, quality, and customer service.
Skills:
- Strong communication and leadership abilities.
- Proficiency in warehouse procedures and policies.
- Excellent problem-solving skills.
- Ability to work collaboratively with all levels of company staff.
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