Delivery Manager

2 weeks ago


Chennai, Tamil Nadu, India Luxoft Full time
- - Project Description:
- We are looking for a motivated and experienced Project Delivery Manager responsible for ensuring that our delivery squad delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
- Responsibilities:
- - Leading the agile delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
- - Identifying customer needs and overseeing service delivery within the business context.
- - Determining ways to reduce costs without compromising customer satisfaction.
- - Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- - Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed.
- - Manages team and individual performance.
- - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).
- - Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
- - Resolve/monitor customer escalations as appropriate.
- - Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
- Mandatory Skills Description:
- - 8+ years proven experience delivering complex Fixed Bid Projects
- - Experience in Trade Surveillance , Financial Crime is must
- - Must come from a techno-functional background with Python/Pyspark knowledge
- - Holistic knowledge of business processes and various scenarios , challenges and opportunities
- - Carve out and envisage business challenges and requirements to a comprehensive solution
- - Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations
- - Good communication and English language competency
- - Experience with managing project schedules, finances, risks and issues.
- - Close attention to detail and ability to sum up key messages for stakeholders
- - Weekly project updates, their completed tasks and review, plan for next action points
- - Understanding of project governance & Agile standards and procedures.
- - Ability and willingness to be flexible, adapting to the demands of the customers.
- - Technical knowledge to understand content of the products delivered
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