Sr Technical Training Specialist

Company Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all Here we know that you re more than your work That s why our benefits help you thrive personally and professionally from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200 needs that best suit you and your family from student loan repayment to childcare to pet insurance Our inclusive culture active and engaged employee resource groups and caring leaders value every voice and support you in doing the best work of your career If you re passionate about our purpose people then we can t wait to support whatever gives you purpose We re united by purpose inspired by you Description Join our amazing Global Learning and Community team in the role of Trainer and be part of the UKG learning experience for Customers Internals and Partners UKG provides a blended learning strategy which includes learning through self-paced live Webinars and Instructor Led Learning virtual courses You ll be an important part of the Customer Community sharing knowledge tips and answering how do I type questions Responsibilities Provide core UKG product Technical instructor led training on-site and in virtual learning settings to UKG internals and partners Achieve high learner satisfaction results in line with company goals and metrics Be self-motivated and responsible for Achieving and maintaining certification in specific courses Stay current with advancements in UKG methodologies products tools and role based best practices to enhance the quality of training programs Performing administrative tasks in a timely manner to support training activities business operations Collaborate cross functionally to ensure our customer internal and partner needs are being met Innovate to evolve our team our processes and our organization Complete special projects and tasks as assigned Collaborate with the Instructional Design team and provide input on the creation of enablement materials including training presentations guides tutorials and exercises that effectively communicate the synergy between UKG methodology and the use of our products Conduct interactive and informative role-based programs that include training sessions workshops and webinars focusing on enabling the Global Services teams to execute their roles effectively and ensure successful product deployment and support Coordinate necessary preparation of logistics materials and administrative planning to ensure a successful course delivery Additional Responsibilities may include Facilitate forums to provide best practice support and role-based knowledge sharing to services teams including but not limited to Pro Pro WFM Ready and related tools and processes methodology Provide the services organization with the information content expertise and tools to help UKrewers deliver and support UKG products and methodology more effectively Collaborate with multiple teams to provide SME level knowledge and guidance on creation improvement and field readiness of organizational initiatives Offer post-training support by addressing questions clarifying concepts and providing guidance on real-world scenarios Gather feedback from training participants and leadership and use it to refine training content and delivery methods Qualifications 3-5 years of experience delivering SaaS software training via virtual classroom platforms and onsite environments Experience of training or using UKG products is a plus Adaptable to change with the ability to pivot quickly when priorities change Flexible and be able to work in teams and individually influence change manage multiple commitments demonstrate high attention to detail and meet tight deadlines Adept at adapting training content to suit various learning styles and proficiency levels Proficiency in utilizing training software and tools to deliver engaging and interactive training experiences Strong interpersonal skills communication and presentation skills with an ability to convey complex concepts clearly and concisely Travel up to 25 Where we re going UKG is on the cusp of something truly special Worldwide we already hold the 1 market share position for workforce management and the 2 position for human capital management Tens of millions of frontline workers start and end their days with our software with billions of shifts managed annually through UKG solutions today Yet it s our AI-powered product portfolio designed to support customers of all sizes industries and geographies that will propel us into an even brighter tomorrow UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com