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Associate Relationship Manager

1 month ago

India Aditya Birla Group Full time
Job Description

Product Promotion & Demand Generation

- Conduct frequent site visits to multiple retailers, effectively explaining product features, benefits, and applications to generate interest and demand.
- Utilize strong communication and presentation skills to educate buyers on product uses and how they can benefit their customers.
- Develop and execute targeted sales strategies to achieve monthly sales targets within the assigned territory.

Customer Relationship Management & Collections

- Build and nurture strong relationships with assigned retailers by fostering trust and open communication.
- Proactively manage client accounts, ensuring timely collections and proper documentation for all transactions.
- Employ effective communication techniques to nudge clients for on-time payments while maintaining positive relationships.

Market Development & Lead Generation

- Continuously develop market intelligence through research and observation within the assigned territory.
- Identify potential new retail partners by leveraging market insights and lead generation techniques.
- Contribute to the expansion of our retail network by onboarding new retailers through a defined process.

Operational Efficiency & Customer Satisfaction

- Work closely with sourcing teams to ensure proper order execution, timely deliveries, and accurate fulfilment.
- Identify and escalate service or quality issues promptly to guarantee customer satisfaction.
- Proactively address customer concerns and complaints, ensuring efficient resolution to maintain positive relationships