Only 24h Left: EPM MDM L3 Support

Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a EPM MDM L3 Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibilities:

-
- 10 to 12yr overall expereince working in IT industry
- Atleast 5yr to 8yr of hands on experience in mobility MDM L3 team supporting on tools like Microsoft Intune /AirWatch-Workspace ONE/ XenMobile, SOTI, Blackberry Devices, BES (Blackberry Enterprise Server), MaaS360, GOOD etc.
- Expert knowledge in troubleshooting on all device platforms (iOS and Android, BlackBerry) with multiple applications.
- Expert knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications.
- Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal
- Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements.
- Create or Edit EMM Documentation as needed, such as: Mobile device enrollment guides, Help-Desk FAQs and KB Articles.
- Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports.
- Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function
- Provide support in MEM, MAM, MCM Administration Mobile Email, Application, Content Management administration & EMM Policy Management
- Support our mobility customers by utilizing the EMM console for Changes, Enhancements and Reporting
- Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers.
- Knowledge supporting end users using the following Mobile Device Management Products:
- Supporting mobility MDM customer environments on 24x7x365 basis.
- Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers.
- Strong customer service skills; interfaces with customers, end users, partners and associates
- Atleast 3yr to 5yr of hands on experience in MDM L2 team supporting on tools like Microsoft Intune, AirWatch/Workspace ONE, XenMobile, BlackBerry UEM, MobileIron, MaaS360 etc.
- Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc.
- Working knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications.
- Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites.
- Troubleshoot Mobility MDM tasks, trouleshoot the MDM issues and escalate to the L3 MDM team accordingly.
- Enforce the customer MDM troubleshooting and resolution in quick time.
- Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal
- Supporting mobility MDM customer environments on 24x7x365 basis.

Desired Skills:

- MDM Tools: Microsoft Intune /SOTI / Airwatch-Workspace ONE/ XenMobile, MaaS360, GOOD, BES etc.
- Hands on expereince on Mobile Platform: iOS, Android, Mac OS, Win 10
- Experience in TLM/Telecom Lifecycle Management in Fixed and Wireless Services, Inventory Management, Procurement & Provisioning, Invoice Management and experience on Telecom Expense Management using NexTem, Tangoe or other tools.
- Should be supporting on Intune/SCCM/MECM for new customer and actively support Deployment, Patching using Intune. Should be strong in new technologies as AI, AutoPilot etc. and be prepared to handle any new opportunity in new NTT customers while growing internally, while training on Azure, Microsoft 365 Fundamentals: Microsoft 365 Certified: Endpoint Administrator Associate. Keep training and practising

Minimum Requirements:

- Good documentation skills
- Good verbal and written skills.
- Capable of effective communication
- Customer/Client facing skills
- Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.

Minimum Education:

- Graduation Engineering degree

Minimum Certifications or Professional Credentials:

- Desirable Certifications in - MDM Tools Microsoft Intune /Airwatch-Workspace ONE/ XenMobile or MCSE / Microsoft Exchange Server certifications

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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