▷ (3 Days Left) Lead - Global Service Operations
2 days ago
Job Description About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description This role involves handling customer complaints for services on products like ILL, MPLS (L3VPN/L2VPN), SDWAN (Versa/Viptela/FortiGate), WIFI (EnGenius/Meraki/Mist), and MCC. It also requires a strong knowledge of NGFW and UTM security solutions. SME-level expertise is essential to address complex issues related to reachability, application performance, throughput, and degradation. This operational role is focused on delivering outcomes that directly impact day-to-day operations and improve customer satisfaction. Additionally, it requires an in-depth understanding of customer network solutions for the mentioned products to ensure quicker troubleshooting. Responsibilities 1. Provide support for managing incidents and escalations related to customer issues. 2. Manage customer queries, resolve issues, and ensure positive customer experience by offering Single Point of Contact (SPOC) support for critical and high revenue customers. 3. Collaborate with CFT teams to address escalations, monitor performance issues, and manage outages. 4. Preparing Root Cause Analysis (RCA) reports for complex and escalated cases and implementing Preventive Corrective Actions (PCA) to ensure complete resolution and customer satisfaction. 5. Supervise, provide technical trainings, and motivate team members to achieve business goals and provide high-quality customer service. 6. Participate in customer meetings to manage and address customer concerns, ensuring all pain points are tracked and resolved to closure. Desired Skill sets 1. Strong leadership and communication skills. 2. Good knowledge of troubleshooting on products such as ILL, MPLS (L3VPN/L2VPN), SDWAN (Versa/Viptela/FortiGate), WIFI (EnGenius/Meraki/Mist), and MCC. 3. Certifications CCNP, Cisco Viptela/VERSA-VNX 300/NSE-5&7, Zscaler, EnGenius/Mist/Meraki. 4. Maintains awareness of the latest technologies in the domain.
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India Mphasis Full timeJob Title: Support Specialist (Voice Process) Job Duration: Full time job opportunity with Benefits Work Location: Ella, PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka (ONSITE JOB) Shifts: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift ) Two ways cabs available uptill 25 kms (Night shifts only)...
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[3 Days Left] Customer Service Representative
4 weeks ago
Pune, India Mphasis Full timeJob Title: Tr Customer Support Officer - BPO Work Location: Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office) Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available up till 40 kms (Complete Night shifts only) Job Description Process Skills: · Respond...
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▷ (3 Days Left) Transportation Manager
4 days ago
Noida, India SUCI GLOBAL Full timeJob Description Company Description SUCI GLOBAL provides numerous attractive job offers directly with our customer companies. We leverage our best contacts from medium-sized companies to global corporations to provide exciting employment opportunities for our applicants. Benefit from our vast network and dive into a dynamic work environment. Job Title:...
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▷ 3 Days Left! OT Security
4 days ago
Pune, India Cubical Operations LLP Full timeJob Title: OT Security Specialist Location: Pune, India Experience: Minimum 2+ years Job Summary: We are seeking an experienced OT (Operational Technology) Security Specialist with a strong background in industrial cybersecurity. The ideal candidate will have hands-on experience in securing OT environments, including ICS/SCADA systems, and a deep...
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(3 Days Left) Global Study Lead Head
3 weeks ago
India GlaxoSmithKline Pte Ltd Full timeJob Description Site Name: UK - London - New Oxford Street, Bangalore, Belgium-Wavre, Canada - Ontario - Mississauga, Italy - Siena, UK - Hertfordshire - Stevenage, USA - Pennsylvania - Upper Providence, Warsaw Rzymowskiego 53 Posted Date: Oct 21 2025 GCO Purpose We accelerate studies through innovative planning and high-quality data generation, to deliver...
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3 Days Left! Service Planner
2 weeks ago
Pune, India Rentokil Initial Full timeJob Description Rentokil Initial Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing...
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▷ 3 Days Left: Information Technology Lead
4 weeks ago
Pune, India PSG Global Solutions Full timeAbout PSG Global Solutions: PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring...
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3 Days Left: Lead
6 days ago
India WATI Full timeWati is the world s leading WhatsApp-first conversational growth platform empowering businesses to build deeper customer relationships and accelerate revenue growth Trusted and loved by over 20 000 customers across 100 countries Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with...
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▷ 3 Days Left: Senior Copywriter
3 weeks ago
Pune, India 3 Dots Design Full timeJob Description Company Description 3 Dots Design is an Integrated Communications Specialist, providing comprehensive communication solutions across Advertising, Design, and Digital domains. As a media-neutral agency, we ensure optimal use of advertising resources to enhance the agility of clients marketing communications. Serving brands in India and Canada,...
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▷ (3 Days Left) Database Team Lead
1 week ago
Pune, India PRI Global Full timeRole: Database Engineering Lead Experience: Total: 10 years Relevant: 7+ years • Work Mode: Hybrid – 3 days’ Work From Office (2 days WFH) • Shift: General • Interview Process: 2 rounds confirmed (Virtual) Possible 3rd round Face-to-Face may be considered • Skills Required: PostgreSQL – Min 7 years MongoDB Redis SQL Server Shell scripting...
