Senior Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Direct Procurement -Vendor Experience Manager Senior Manager This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics lead generation deal desk pricing management trade promotion optimization Source to procure contract management order management order fulfillment and deductions and dispute processing You will learn our end-to-end Procurement and AP process PR and PO creation vendor master management goods receipting procurement related hold resolution invoice processing issue and hold resolution vendor query management and AP related reconciliation activities Responsibilities Leading operations and spearheading processes for excelling business targets for the Business Unit Proactively resolve people issues and ensure that attrition is well below the defined target Meet all people management metrics Responsible for Attrition Manpower requirement Capacity planning Utilization and Scheduling Productivity per person Monitoring Time Management Seat Utilization Statement of Work Business Continuity Plan Reports Dashboards other deliverables as required Driving Continuous Improvement Initiatives Develop and implement measurement systems and provide insightful analytics around the metrics Communicate with the customer on a regular basis to discuss operational issues raise issues proactively build relationship understand customer issues proactively fix to get the delight factor Set goals for the team and communicate goals on a regular basis Assist sales team with solutioning proposals and deal pitches Manage cross-functional teams to deliver engagements with world-class quality Provide insights on client s business and financial performance and drive business strategies within operating teams to add value to the client Deliver projects on time with great quality and with close communication internally and externally Interact with client to assess and provide feedback to every team member about their daily deliverable accuracy quality of work and any future value addition projects People Management - be a peoples manager involving in hiring structured learning path operations mentor for the team Lead multiple internal and external stakeholders Support the metrics reporting for the relevant process Support and coordinate the team on daily processing operations workload allocation Oversee process KPI s and metrics provide deep analysis with understanding of root causes Qualifications we seek in you Minimum Qualifications Skills Bachelor s degree Excellent professional experience in Vendor Experience Source to Procure and Order Management Relevant client services experience Project management experience Good understanding of processes solutions and competition in the market Experience exposure to related areas like Supply Chain Quality and Compliance Significant experience in High-Tech and Manufacturing Industries Desire and capability to continuously learn quickly becoming a subject matter expert in all sales and commercial processes and offerings Good knowledge of current Digital solutions Exposure to data analytics and insights within this area Ability to create highly professional and polished client deliverables Ability to manage client escalations Excellent communication presentation and detail-oriented analytical skills Ability to work in a matrixed environment Knowledge on end-to-end Procurement and AP process PR and PO creation vendor master management goods receipting procurement related hold resolution invoice processing issue and hold resolution vendor query management and AP related reconciliation activities Preferred Qualifications Skills Diploma Post Graduation in International supply chain management Sourcing Management Possess the following key behaviors Accountability Planning and Organization Teamwork Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training