Assistant Manager Quality Assurance

Job Title Assistant Manager - Quality Assurance Location Hyderabad Telangana Company Harmony United Medsolutions Pvt LtdAbout us Harmony United Medsolutions Pvt Ltd HUMS is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry We at HUMS take pride in being a reliable partner as a Healthcare Management Company With nine years of experience we have perfected our end-to-end services in medical billing A R management and other essential healthcare facets We provide our services to Harmony United Psychiatric Care a US-based Healthcare Company We pride ourselves on our commitment to excellence creativity and pushing the boundaries of what s possible As we continue to grow we seek a talented candidate to join our team and contribute to our exciting projects Position Overview A Quality Assurance Manager is responsible for overseeing the quality assurance processes within an organization ensuring that products and services meet established standards and customer expectations This role involves leading a team of quality assurance analysts developing and implementing QA strategies and collaborating with other departments to maintain high-quality standards across the organization Responsibilities Manage and mentor a team of QA analysts providing guidance and support to ensure their growth and effectiveness Review and evaluate customer support calls emails and chat interactions to ensure adherence to company policies procedures and quality standards Define and track quality metrics such as defect rates test coverage and customer satisfaction to gauge the effectiveness of QA efforts Generate detailed reports on QA findings highlighting trends patterns and areas requiring attention Auditing customer support calls chats and emails auditing providers charts etc Develop implement and maintain QA processes policies and procedures to ensure that services meet quality standards Assess the quality of customer service provided by the support team identifying strengths and areas for improvement Stay up-to-date with industry best practices and emerging trends in customer support and quality assurance Participate in cross-functional meetings and projects to drive initiatives that improve customer support quality and efficiency Qualification A candidate must have a Masters degree At least 5 years of international voice experience including at least 2 years of experience in international voice calling quality assurance At least 2 years of experience as a manager or team lead Extensive experience in quality assurance with a proven track record of leading and managing QA teams Strong organizational skills with the ability to manage multiple tasks and priorities effectively Strong analytical and problem-solving abilities with a keen eye for detail Proficiency in Microsoft Office Suite Word Excel PowerPoint Diversity Equality and Inclusion Diversity equality and inclusion are fundamental to our success at HUMS We actively promote diversity across all aspects of our organization including but not limited to gender race ethnicity sexual orientation religion disability and age We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow contribute and succeed Benefits Competitive salary including EPF and PS Health insurance Four days work-week Monday Thursday Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly We look forward to hearing from you In case of any queries please feel to reach out us at recruitment hupcfl comNote Available to take calls between 5 45 PM to 4 45 AM IST only from Monday to Thursday LI-DNIPowered by JazzHR