Digital Support Specialist

What makes us Qlik A Gartner Magic Quadrant TM Leader for 15 years in a row Qlik transforms complex data landscapes into actionable insights driving strategic business outcomes Serving over 40 000 global customers our portfolio leverages pervasive data quality and advanced AI ML capabilities that lead to better decisions faster We excel in integration and governance solutions that work with diverse data sources and our real-time analytics uncover hidden patterns empowering teams to address complex challenges and seize new opportunities The Digital Support Specialist Role As a Digital Support Specialist at Qlik where you ll be the first point of contact for our customers through live chat In this role you ll provide timely high-quality support to help users get the most out of Qlik s industry-leading data analytics solutions If you re tech-savvy customer-focused and love solving problems in real time this is your chance to make a direct impact on customer satisfaction and success in a fast-paced collaborative environment What makes this role interesting and how you will make an impact As a Qlik Digital Support Specialist you ll be at the forefront of our shift to a digital-first support model You ll engage with customers through live digital channels such as chat and chatbot oversight troubleshoot product issues and create high-quality knowledge content that empowers self-service Beyond solving or diagnosing technical problems you ll help users become more self-sufficient while also contributing to internal knowledge sharing and continuous improvement Your blend of technical expertise and digital enablement will play a key role in reducing the volume of low-impact cases improving content findability and enhancing the overall support experience With a strong customer-centric mindset you ll help reduce risk boost satisfaction and contribute to Qlik s broader transformation journey We re looking for a teammate with A technical problem-solver who enjoys diving into challenges and thinking creatively Someone with a passion for learning new technologies and continuously building knowledge A team player who thrives in an international collaborative environment Data- and customer-driven with a proactive mindset for improving digital experiences Able to work a minimum of 2 days per week on-site in our Bangalore office to foster hands-on collaboration Educational Background Bachelor s degree in Computer Science Computer Information Systems Software Engineering or other related field or equivalent work experience 2 years of experience in Technical Support Customer Success or a similar client-facing role Strong understanding of software troubleshooting and technical documentation Excellent communication skills Ability to explain complex technical concepts in simple terms Comfortable working with digital platforms CRM chat platforms knowledge bases Preferred Experience with AI-powered chatbots or digital support tools Familiarity with content management systems and SEO best practices Exposure to data analytics platforms or integration technologies Experience working cross-functionally with Product and Support Engineering teams Experience on SaaS environments and cloud-based technologies Azure VMware AWS is a plus The location for this role is Bangalore India Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities More about Qlik and who we are Find out more about life at Qlik on social and and to see all other opportunities to join us and our values check out our What else do we offer Genuine career progression pathways and mentoring programs Culture of innovation technology collaboration and openness Flexible diverse and international work environment Giving back is a huge part of our culture Alongside an extra change the world day plus another for personal development we also highly encourage participation in our If you need assistance applying for a role due to a disability please submit your request via email to accessibilityta qlik com Any information you provide will be treated according to Qlik s Qlik may only respond to emails related to accommodation requests Qlik is not accepting unsolicited assistance from search firms for this employment opportunity Please no phone calls or emails All resumes submitted by search firms to any employee at Qlik via-email the Internet or in any form and or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means L1-APAC