Director of Digital Workplace Technology Services

Job Description

Its not just about your career or job title Its about who you are and the impact you will make on the world. Because whether its for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, youre in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Its not just about your career or job title Its about who you are and the impact you will make on the world. Because whether its for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, youre in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who are we

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Position Summary: The Sr. Director of Unified Endpoint Management (UEM) & M365 Services is responsible for leading the strategic planning, delivery, and management of Microsoft 365 (M365) services and endpoint device management across the organization. This role ensures the efficient deployment, adoption, and optimization of the M365 suite, including collaboration, communication, and productivity tools as well as a seamless and secure experience for end users while enabling business productivity through the efficient deployment, configuration, and lifecycle management of devices, applications, and related technologies. The ideal candidate combines strategic vision, technical expertise, and leadership skills to enhance organizational productivity and innovation through M365 solutions and a focus on user-centric service delivery.

Key Responsibilities

Strategic Leadership

- Develop and execute the organizations M365 services strategy, ensuring alignment with business goals and IT objectives.
- Act as a thought leader in the adoption of M365 capabilities, identifying opportunities to enhance business productivity and collaboration.
- Partner with business stakeholders to understand requirements and drive solutions leveraging M365 services.
- Develop and execute the organizations Unified Endpoint Management strategy, aligning with overall IT and business objectives.
- Define and implement policies and standards for managing a diverse portfolio of devices, including laptops, desktops, mobile devices, and IoT endpoints.
- Stay informed on UEM trends, emerging technologies, and industry best practices to ensure a forward-thinking approach.

Portfolio Management

- Oversee the full lifecycle of the M365 services portfolio, including deployment, upgrades, integrations, and migrations.
- Ensure the effective utilization of M365 applications such as Exchange Online, Teams, SharePoint, OneDrive, and Power Platform.
- Monitor service performance and implement improvements to maintain high levels of reliability, security, and user satisfaction.

Endpoint Management and Operations

- Oversee the design, deployment, and administration of UEM platforms (e.g., Microsoft Endpoint Manager, Intune, VMware Workspace ONE, or similar solutions).
- Ensure seamless provisioning, configuration, and deployment of devices to end users across the organization.
- Manage device compliance, patching, and updates to ensure security, reliability, and performance.
- Develop and implement automated solutions to improve device management efficiency, such as zero-touch provisioning and automated enrollment.

Service Delivery and Operations

- Lead the delivery of M365 services to ensure seamless operations, optimal configurations, and adherence to SLAs.
- Drive automation and efficiency improvements within M365 services through scripting, PowerShell, or the Power Platform.
- Manage incident resolution, change management, and service requests related to the M365 portfolio.
- Focus on delivering a seamless, user-centric experience for endpoint management services, enabling productivity and minimizing disruptions.
- Partners with IT support teams troubleshoot and resolve complex endpoint issues, ensuring timely resolution of escalated incidents.
- Drive the adoption of self-service capabilities, knowledge bases, and training resources for end users.

Security, Governance and Compliance

- Establish governance frameworks to ensure proper use of M365 tools and compliance with organizational policies, industry standards, and regulatory requirements.
- Collaborate with cybersecurity teams to implement security best practices, including access controls, data loss prevention, and threat management within the M365 ecosystem.
- Collaborate with cybersecurity teams to enforce endpoint security policies, including encryption, anti-virus, and endpoint detection and response (EDR).
- Ensure compliance with regulatory requirements, corporate policies, and industry standards for endpoint security and data protection.
- Develop and maintain endpoint-related disaster recovery and business continuity plans.

Adoption and Change Management

- Promote user adoption of M365 tools by developing training programs, self-service resources, and best practices.
- Foster a culture of collaboration and innovation by advocating for new M365 features and services.
- Measure and report on adoption metrics to demonstrate ROI and value delivery.

Team Leadership and Vendor Management

- Lead and mentor a team of M365 administrators, Endpoint management professionals, architects, and support staff, fostering a high-performing and collaborative environment.
- Manage relationships with Microsoft and other technology partners, staying informed about new features, licensing updates, and best practices.
- Ensure the organization maximizes its investment in M365 through cost optimization and effective license management.
- Evaluate, select, and manage UEM tools and related technologies, ensuring they meet the organization's requirements.
- Manage relationships with vendors and technology partners to stay updated on advancements, negotiate contracts, and optimize costs.

Innovation and Continuous Improvement

- Stay current on advancements in the Microsoft ecosystem and identify opportunities to innovate and evolve the organizations use of M365.
- Drive integration of M365 services with other business applications and platforms to streamline workflows and enhance productivity.
- Drive innovation by adopting modern endpoint technologies, such as virtual desktops (VDI), BYOD strategies, and mobile device management (MDM).
- Integrate endpoint management platforms with other IT systems to improve efficiency and deliver a cohesive IT ecosystem.
- Identify opportunities to streamline and enhance endpoint management processes using automation, analytics, and AI-powered solutions.

Qualifications

Education and Experience

- Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred).
- 10+ years of experience in IT service delivery, with at least 5 years managing M365 and endpoint management or similar enterprise productivity solutions.
- Strong expertise in the M365 suite, including Exchange Online, Teams, SharePoint, OneDrive, and Power Platform, Unified Endpoint Management platforms, such as Microsoft Endpoint Manager, Intune, Jamf, or VMware Workspace ONE

Skills And Competencies

- Proven track record of delivering enterprise-wide M365 solutions that drive business outcomes.
- Deep understanding of M365 architecture, licensing models, and security capabilities.
- Strong leadership skills, with experience managing and mentoring cross-functional teams.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
- Experience with project management methodologies (e.g., Agile, Waterfall) and tools.
- In-depth understanding of endpoint security, compliance, and lifecycle management.
- Strong knowledge of endpoint operating systems (Windows, macOS, iOS, Android) and their management requirements.

Key Performance Indicators (KPIs)

M365 adoption rates and user satisfaction scores.

Service availability and incident resolution times.

Cost optimization and license utilization.

Compliance with security and governance policies.

The Sr. Director of Digital Workplace Technology Service plays a pivotal role in empowering organizational success through the innovative use of Microsoft 365 technologies, driving efficiency, and enabling collaboration at scale and ensuring the organizations endpoints are secure, reliable, and optimized for productivity, enabling a modern and efficient workforce

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the worlds brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Who are we

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the worlds brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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