Manager -Account Receivables- Billing/Invoicing 26 Customer Master Data Process

Job Description

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Manager -Account Receivables- Billing/Invoicing & Customer Master Data Process

In this role, The Billing/Invoicing & Customer Master Data Manager will manage day-to-day operations of the Billing/Invoicing & Customer master data team activities including accuracy, consistency, and completeness of Billing /Invoicing & Customer master data process. They must execute strategic plans to enhance team efficiency and productivity, keeping professional relationships with all the stakeholders. They will also ensure compliance with company policies and procedures. The individual should also ensure appropriate knowledge retention, coaching and team handling.

Responsibilities

Strategic Planning and Implementation

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Execute strategic plans to enhance team efficiency and productivity, working with leadership to devise future team plans.

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Monitor and predict forthcoming demand levels, and adjust resources as needed.

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Create team performance goals in line with the department&rsquos strategic plans.

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Lead and manage daily Billing/ Invoicing & Customer master data operations, ensuring efficiency and effectiveness of team output.

Manage Process, Metrics, Governance, Controls for surprise free Operations:

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Proactively assessing and managing team performance, offering constructive feedback and coaching as necessary.

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Proactively find and address obstacles that may hinder individual and team performance, fostering an environment conducive to productivity and efficiency.

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Consistently help with clear and effective communication with the team regarding goals, Service level agreements and pertinent business updates to ensure alignment and understanding.

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Oversee the hiring, training, and mentoring of Billing/Invoicing & Customer master data staff.

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Ensure to load the resources with equal volumes.

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Enforce compliance with company policies and procedures, SOP management, following HR processes where needed.

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Prepare and deliver reports on Billing/Invoicing & Customer master data team activities.

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Foster a supportive and inclusive work environment, helping open communication and managing interpersonal conflicts, ensuring a productive and harmonious workplace.

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Recognize and address individual needs, promoting personal and professional development.

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Conduct daily and weekly team meetings to identify operational roadblocks and challenges

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The Billing/Invoicing & Customer master data Manager may have to undertake more responsibilities as needed. Other duties may arise where they are considered reasonable and fall in line with the role of Billing/Invoicing & Customer master data Manager.

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Proactively look out for continuous improvement in the process through automation, efficiency and standardization

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To support & guide the teams for the extended working hours during the month end, Quarter ends and Year end.

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Should ensure SOP is updated with all current updates and exceptions of the process, follow up with SHI team for review and approval as per agreed timelines

Team Management and Development:

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Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.

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Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.

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Conduct regular performance reviews and provide constructive feedback.

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Work with HR and leadership teams in resource planning including resource retention and skill development.

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Work with HR and other relevant teams in resolving team conflicts.

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Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time.

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Work with leadership teams in resource planning and team allocations to different sub processes on the floor.

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Drive yearly performance review of the team and provide constructive feedback for betterment

Risk Management:

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Manage and implementappropriate process controls to protect SHI against risk.

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Educate team on potential risks and how to mitigate such risks.

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Ensuring appropriate access controls & data privacy

Qualifications we seek in you

Minimum Qualifications

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Bachelor&rsquos degree in commerce or equivalent

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Work experience in the relevant field

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You are required to work in US time zone

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ERP experience of Microsoft AX, Oracle, Salesforce, SAP, ServiceNow.

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Proficiency in using MS office applications such as Word, Excel, PowerPoint.

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Should have excellent communication skills.

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Ability to execute strategic plans to enhance team efficiency and productivity.

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Demonstrates decision-making abilities.

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Ability to sustain and manage professional relationships.

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Demonstrates empathy and patience while communicating and managing team performance. Provides clear and constructive feedback and coaching.

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Ability to inspire and motivate the team.

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Able to make tough decisions, particularly when assessing team performance.

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Monitors and predicts forthcoming demand levels, and adjusts resources as needed.

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Has strong reporting skills and is able to analyze and present data clearly.

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Exhibits flexibility in response to changing demands and situations.

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Able to delegate tasks effectively to ensure efficiency and effectiveness of team output.

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Ability to find and nurture talent, guiding individuals and enabling career growth/ enhancement.

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Can show clear direction and goals and communicate effectively.

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Prepares and delivers information in a clear and concise manner, adapting style depending on the audience. Taking clear ownership of subject matter and agreed actions.

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Proven experience in managing team activities and achieving successful outcomes.

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Experience in IT distribution/hardware/software industry will be an advantage

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Understanding or hands-on experience in implementing automation through Macro, RPA or other AI tools.

Why join Genpact

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Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

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Make an impact - Drive change for global enterprises and solve business challenges that matter

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Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

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Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

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Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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