Business Analyst

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a skilled Business Analyst with German language proficiency to lead requirement gathering stakeholder engagement and process optimisation across global projects This role demands strong analytical capabilities cross-cultural collaboration and the ability to work within both Agile and Waterfall frameworks The individual will play a key role in bridging business needs with technical solutions particularly in DACH-region engagements What you will do Facilitate end-to-end requirement elicitation through workshops interviews and documentation reviews Build and maintain strong relationships with cross-functional stakeholders across business IT and operations Analyse and document current business processes identify gaps and propose improvements Communicate fluently with German-speaking clients and teams translating business needs across languages and cultures Create clear and precise functional documentation including BRDs FRDs use cases and user stories Collaborate with technical teams to assess solution feasibility validate requirements and support user acceptance testing Adapt documentation and engagement styles to suit Agile sprints or Waterfall phases Interpret business data to support decision-making and present insights through dashboards or reports Support change management activities including impact analysis training material creation and stakeholder readiness Navigate global project environments with sensitivity to cultural nuances especially in DACH-region engagements Who you are A detail-oriented professional with experience in business analysis and stakeholder management Proficient in German and English with the ability to communicate effectively across cultures Skilled in process mapping documentation and solution evaluation Comfortable working in Agile and Waterfall methodologies Adept at interpreting data and presenting actionable insights Collaborative and culturally aware with experience in international project environments Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on global projects with exposure to DACH-region clients A collaborative environment that values cross-cultural communication and stakeholder engagement Flexibility to work within Agile or Waterfall frameworks depending on project needs A chance to contribute to impactful change management initiatives and solution evaluations What skills you will learn Advanced business analysis techniques and stakeholder management strategies Enhanced proficiency in German business communication Agile and Waterfall project delivery methodologies Data interpretation and reporting for strategic decision-making Cross-cultural collaboration and change management practices VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected Chat with our employees Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey