Quality Analyst
4 weeks ago
Job Description Responsibilities: - Quality Monitoring & Evaluation: Conduct regular monitoring and evaluation of processes, interactions (e.g., customer calls, chat, emails), or deliverables against defined quality standards and guidelines. - Feedback & Coaching: Provide constructive and objective feedback to individuals and teams based on quality evaluations. Identify skill gaps and areas for development, contributing to coaching plans. - Root Cause Analysis: Analyze quality data, identify recurring errors, process breakdowns, or performance issues. Perform root cause analysis to determine underlying problems and suggest corrective actions. - Reporting & Insights: Prepare and present comprehensive quality reports, dashboards, and insights to management and relevant stakeholders. Highlight trends, risks, and opportunities for improvement. - Process Improvement: Collaborate with operations, training, and other departments to design and implement process improvements, best practices, and standard operating procedures (SOPs) based on quality findings. - Calibration & Standardization: Participate in calibration sessions to ensure consistency in quality scoring and understanding of guidelines across evaluators and teams. Develop and update quality checklists and rubrics. - Compliance & Adherence: Ensure all processes and outputs comply with internal policies, industry regulations, and client-specific requirements. - Training Support: Assist in identifying training needs based on quality trends and contribute to the development of training materials and refreshers.
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Quality Analyst
2 days ago
Pune, Maharashtra, India Zaptech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,52,000 per yearQuality AnalystAbout UsZapTech Pvt. Ltd. is an ISO-certified BPO & KPO service provider delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious MBA graduates with strong business acumen to join us as Quality Analysts.This role is an excellent opportunity to begin your...
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Quality Analyst
2 weeks ago
Pune, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:We are seeking a highly capable data quality analyst to develop procedures to enhance the accuracy and integrity of data. You will be performing data analysis, collaborating with database developers to enhance data collection and storage procedures, and preparing data analysis reports.To ensure success as a data quality analyst, you should...
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Quality Analyst
2 days ago
Pune, Maharashtra, India Growinity solutions Full time ₹ 3,60,000 - ₹ 5,40,000 per yearAbout the Role:We are looking for a Data Quality Analyst to ensure the accuracy, completeness, and consistency of data used for B2B lead generation campaigns. The ideal candidate will have a strong eye for detail, analytical skills, and experience with CRM or lead databases.Key Responsibilities:Validate, clean, and enrich B2B lead data from multiple...
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Quality Analyst
1 week ago
Pune, Maharashtra, India Ghrs Training Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole - Quality Analyst Service DeskSkills - Technical Support | Service desk | Call Audit | QC ToolsExp - Min 2 YearsLoc - PuneImmediate Joiners only | WFO | Both ways Cabs5 Days working 2 days rotational off |
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Quality Analyst
3 weeks ago
Pune, India Frido Full timeJob Description Job Title: Quality Analyst Customer Service (Auditor) Department: Quality Assurance Reports To: Quality Manager / Quality Lead Location: Pune Baner Employment Type: Full-time Job Summary: The Quality Analyst (Customer Service Auditor) is responsible for monitoring, evaluating, and improving the quality of customer interactions handled by the...
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Quality Analyst
2 weeks ago
Pune, Maharashtra, India Blucognition Full time ₹ 9,00,000 - ₹ 12,00,000 per yearQUALITY ANALYSTbluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the...
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Quality Analyst
2 days ago
Pune, Maharashtra, India Growinity Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout the Role:We are looking for aData Quality Analystto ensure the accuracy, completeness, and consistency of data used forB2B lead generation campaigns. The ideal candidate will have a strong eye for detail, analytical skills, and experience with CRM or lead databases.Key Responsibilities:Validate, clean, and enrich B2B lead data from multiple...
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Team Lead
1 week ago
Pune, India r3 Consultant Full timeJob Title: Team Lead – Quality Analyst (US Voice Process) Location: Hinjewadi, Pune Experience Required: 7+ Years Notice Period: Immediate Joiners Preferred Shift Timing: US Shift (Night Shift) Job Summary: We are seeking an experienced and detail-oriented Team Lead – Quality Analyst to oversee and ensure the quality standards of our US...
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Quality Analyst
2 weeks ago
Chennai, Coimbatore, Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearHexaware is looking for Quality Analyst - ERPExperience - 7yrs to 15YrsNotice - Immediate to 15 Days MaxWork Type - Chennai, Coimbatore, PuneRole & responsibilitiesWe are looking for a detail-oriented and proactive Quality Analyst with expertise in Enterprise Resource Planning (ERP) systems, particularly SAP or Oracle Financials, to join our team. The...
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Portfolio Quality Analyst
1 week ago
Pune, India AllianceBernstein Full timeCompany Description: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition...
