(Apply Now) Production Support Specialist

1 week ago


Chennai, India Exela Technologies Full time

Responsible for managing a team of 10 members for production support 24X7 for a Remittance product. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.

Manage team along with the individual contribution on the below responsibilities.

Knowledge in AI, and implementing the AI workflows using the NCLC tools like n8n (no code / low code tools)

Identifying the automation areas in Remittance Product and work with Dev teams for automation.

ROLES & RESPONSIBILITIES:

1. Knowledge in writing the basic SQL queries and Unix Commands.

2. Processing, monitoring and validating (outputs validation) various automated jobs.

3. Troubleshooting of production issues, network and other related issues in automated software print jobs.

4. Handling Calls and creating tickets for Production & Non-Production issues and assign to respective SMEs.

5. Candidate should possess good written and oral communication skills (both Oral and mail communication).

6. Installation of software patches.

7. Should be willing to work in rotational shifts 24 X7 (Including weekends and company holidays) and manage a 10 member team.

8. Identifying the issue root causes and working with the Dev team for ticket reduction.

9. Identifying the automation areas in Remittance Product and work with Dev teams for automation.

Regards

Shyam J

Senior HR Analyst

106-109, Anna Salai, Guindy, Chennai – 600032

M: +91 9840833416

exelatech.com • About EXELA • Instagram • LinkedIn



  • Chennai, India CYGNVS Full time

    Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers. Your Responsibilities: • Troubleshooting customer issues and doing RCA. •...


  • Chennai, Tamil Nadu, India COWI Full time

    Do you want to be part of a global engineering consulting organisation with over 130 skilled IT specialists in ten countries supporting our entire business Can you provide IT support to our colleagues globally Are you a service minded sharp and smiling IT problem-breaker with technical flair Then join us to take your career to the next level Join Our IT...


  • Chennai, India Hexnode Full time

    About Mitsogo | Hexnode Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...


  • Pallavaram, Chennai, Tamil Nadu, India Chakra Production Full time

    Customer support roles involve helping customers with questions and concerns about a company's products or services. Some of the responsibilities of a customer support representative or specialist include: - **Providing information**: Answering questions about products, services, and company policies - **Resolving issues**: Troubleshooting problems,...

  • Project Manager

    1 week ago


    Chennai, India Intellect Design Arena Ltd Full time

    Intellect Design Arena Ltd is a digital product powerhouse. Trusted by over 350 financial institutions with installations in 90+ countries, Intellect is a global leader when it comes to applying true digital technology. There couldn’t be a more exciting time to be part of a specialist team, designing and deploying full spectrum banking and insurance...


  • Chennai, India Expeditors Full time

    Job Description Company Description IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to...


  • Chennai, Tamil Nadu, India Shell Full time

    IndiaJob Family Group Production Engineering UpstreamWorker Type RegularPosting Start Date January 17 2025Business unit Projects and TechnologyExperience Level Experienced Professionals Where you fit inThe new SEAM organization integrates Safety Environment Asset Management activities with a broad geographical footprint which will support Shells...


  • Chennai, India Flex Full time

    Job Description Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but...


  • Chennai, India Intellect Design Arena Ltd Full time

    EXPERIENCE (IN YEARS): 8 to 15 years ROLE TYPE: Full time (Work from Office) LOCATION: Chennai(Siruseri) ABOUT INTELLECT DESIGN ARENA LTD: Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s...


  • Chennai, India RRD GO Creative Full time

    RRD GO CREATIVE currently seeking Presales & Solutioning Specialist for Operations Support team to join in Chennai. In this role, candidate will be responsible for: Handling highly critical external and internal client engagements, focused on - - Designing solutions based on RRD products, service offerings - Building proposals - Determining, implementing...