[23/09/2025] Compliance Manager

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

The Opportunity:

The individual in this position is responsible for the development and oversight of supervisees in the regulatory consulting team, management of workflow from consulting staff to the analyst team and delivery of deliverables from the analyst team to the consulting staff. The individual in this position will work to ensure that analyst utilization goals are met, work meets all required quality standards, and teams function effectively and efficiently.

What you’ll do:

- Provide ongoing feedback to supervisees to facilitate professional development.
- Supervision of regulatory consulting team:
- Work with employees who have been identified as possession leadership skills to prepare them for future leadership roles.
- Coordinate with supervisors to assess and track individual staff development progression and the overall effectiveness of relevant training programs.
- Work with delivery managers to identify staff development and training needs.
- Facilitate the ongoing improvement of training programs and resources.
- Participate in ad-hoc work and special projects as necessary to support the business on various hiring and staff development initiatives.
- Workflow Management and Quality Assurance:
- Control and manage workflow from US-based consulting staff to the analyst team to ensure full utilization of analyst resources and equitable and efficient allocation of work.
- Analyze workflow on a real-time basis to ensure full coverage of all consulting teams. Ensure that all work requests are handled in a timely manner.
- Serve as point of contact to resolve any issues between the consulting team and the analyst team.
- Monitor work progress to ensure timely completion of all projects.
- Work with quality assurance to ensure that all work is completed in accordance with ACA standards.
- Identify areas where improvement is needed based on feedback from quality assurance and the consulting team.
- Conduct surveys of analyst team users, assemble and analyze responses, and report to management on the results of the surveys.

To qualify for the role you must have:

- Bachelor’s degree.
- 10 – 11 years of industry experience.
- Major in compliance, law, business, accounting, finance, and/or economics preferred.

Skills and attributes for success:

- Demonstrated professional integrity.
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
- Ability to exercise discretion and make independent judgments on matters of significance.
- Ability to work in a fast-paced small team environment.
- Ability to establish and maintain effective working relationships with colleagues and consulting staff.
- Highly motivated and goal oriented; pro-active in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
- Dedicated to upholding ACA’s high-quality standards and customer service focus.
- Strong organizational and problem-solving skills with attention to detail.
- Strong oral and written communication skills.
- Proficient with Microsoft Office applications and comfortable working in a tech enabled environment.

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.