Sharepoint
4 weeks ago
Years of Experience : 6 - 10 years
Location: Chennai
Job Description
- Provide Infrastructure Support for SharePoint 2016 Farms
- Provide Application Support for SharePoint 2010/SharePoint 2016
- Basic troubleshooting of operating systems (Windows 10, Windows server 2012, 2016 and 2019)
- Administer SharePoint 2016 server/ Office Online server/ Workflow Manager server
- Monitor Help Desk queue for SharePoint related tickets.
- Verify required/valid information in tickets. (SharePoint URL's, error message, etc.)
- Check knowledge base, tips and tricks, farm information, and available resources for available solutions on client issue.
- Verify all information in ticket is valid and SharePoint related (ex. Not a browser or Office issue).
- Work with client to resolve ticket to closure.
- Work on OS and application patching.
- Work on automation of mundane tasks using PowerShell.
- Work on ShareGate tool to handle administration tasks and migrations
- Work on SharePoint Designer 2013 for basic site customization / workflows.
- Troubleshoot issues related to MS Office 2019.
- Troubleshoot SharePoint workflow issues
- Assist clients with Permissions or Admin issues.
- Escalated Ticket Issues
- Permission Requests
- Office client/SharePoint related issues
- Browser support issues
- Work on General 'How-to' s…
- Understanding of various browsers and troubleshooting
- Basic troubleshooting of operating systems
- Basic support requests on other collaboration tools
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