Urgent: Training Manager

3 weeks ago

Kolkata West Bengal, India Weekday AI Full time

This role is for one of Weekday s clients Min Experience 10 years Location Kolkata JobType full-time Requirements We are seeking a seasoned Training Manager with over 10 years of experience in BPO training cross-sell programs and sales enablement The role requires expertise in designing managing and delivering high-impact training programs focused on cross-sell turbo initiatives ensuring agents are equipped with the right knowledge skills and mindset to maximize customer value As a Training Manager you will play a strategic role in building and strengthening the sales capability of frontline teams aligning training outcomes with business goals and driving consistent improvement in performance metrics Key Responsibilities Training Strategy Execution Design implement and manage cross-sell turbo training modules for new hires and existing employees across BPO operations Develop training content tailored to financial products customer engagement and cross-selling techniques Align training objectives with business KPIs to ensure performance-linked outcomes Monitor the effectiveness of training through assessments performance dashboards and feedback loops Team Management Leadership Lead coach and mentor a team of trainers to deliver high-quality training sessions Build career development roadmaps for trainers and create succession pipelines Provide constructive feedback and upskilling sessions to ensure trainer effectiveness Performance Quality Enablement Drive performance improvement initiatives by creating coaching plans for underperforming agents Collaborate with operations quality and business teams to identify training needs and skill gaps Ensure smooth execution of onboarding refresher and product update training programs Use analytics and reports to track first-month performance certification success and cross-sell targets Stakeholder Collaboration Partner with business leaders to align training plans with organizational growth strategies Work with quality teams to develop rebuttals case studies and best practices that address customer objections Collaborate with operations to schedule training calendars in line with business priorities and volume requirements Governance Compliance Ensure training programs comply with BPO industry standards and client requirements Maintain accurate training records certification logs and performance reports Conduct periodic audits of training delivery to ensure adherence to company guidelines Qualifications Skills Bachelor s degree in Business HR or a related field MBA preferred 10 years of experience in BPO training cross-sell programs and sales enablement with at least 4 years in a managerial role Strong expertise in cross-sell and up-sell training methodologies within customer-facing environments Excellent communication facilitation and people management skills Hands-on experience in curriculum design content creation and training delivery Data-driven mindset with the ability to link training effectiveness to business performance Strong stakeholder management and ability to work in a fast-paced dynamic environment

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