Technical Project Manager

Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Key Responsibilities

- Project Leadership

- Lead and manage end-to-end cost optimization projectsfrom initial discovery and feasibility assessment to execution and post-implementation review.
- Develop project scopes, objectives, timelines, and budgets.
- Define and measure success metrics for cost optimization initiatives (e.g., ROI, cost savings, time-to-implement).

- Collaboration and Stakeholder Management

- Work closely with DevOps/Engineering teams to propose architectural changes that reduce cost while maintaining performance.
- Partner with Finance, Procurement, and Product Management to communicate cost savings goals, project status, and ROI.
- Facilitate regular stakeholder meetings, ensuring alignment on priorities, resources, and timelines.

- Governance and Best Practices

- Establish and maintain cloud cost governance policies, standards, and best practices.
- Stay up to date with vendor pricing models, discount programs, and industry trends (e.g., AWS savings plans, Azure Hybrid Benefit, GCP committed use discounts).
- Provide training or guidance to teams on cost-conscious design, deployments, and operations.

Required Qualifications

- Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).

- 35+ years of experience in project/program management roles, preferably in cloud technology or infrastructure projects.
- Demonstrated track record leading cost optimization, FinOps, or cloud infrastructure initiatives.

- Cloud Expertise

- Hands-on familiarity with AWS, Azure, and GCP services, cost models, and native monitoring tools (e.g., AWS Cost Explorer, Azure Cost Management, GCP Billing).
- Knowledge of containerization (Kubernetes/Docker) and serverless services (e.g., Lambda, Azure Functions, Cloud Functions) is a plus.

- Project Management & Collaboration

- Strong proficiency in project management methodologies (Agile, Scrum, Kanban, or PMP/Prince2 frameworks).
- Excellent communication and stakeholder management skillscapable of translating technical requirements and savings metrics into clear business value.
- Proficient with PM tools (e.g., JIRA, Trello, MS Project) and collaboration platforms (e.g., Confluence, SharePoint).

Preferred Qualifications

- Certifications in AWS (e.g., AWS Certified Cloud Practitioner or Solutions Architect), Azure (e.g., Azure Fundamentals or Azure Solutions Architect), or GCP (e.g., Associate Cloud Engineer, Professional Cloud Architect)
- FinOps certification or demonstrable expertise in FinOps frameworks
- Hands-on experience implementing governance and policy-based cost controls in large-scale cloud environments

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.