ERP Business Analyst

Job Description

Summary

With ServiceNow as our global platform, we are committed to continuous improvement, optimizing system functionality, and enhancing the user experience. This role plays a key part in analyzing root causes of system issues, identifying solutions, and preventing future occurrences. You will report to our ERP Business Process manager.

Responsibilities

- Business Analysis & Process Improvement
- Collaborate with stakeholders to define, develop, and document business requirements, objectives, and system specifications.
- Analyze existing systems and processes, leveraging data insights to recommend improvements.
- Ensure that proposed solutions align with business goals and drive efficiency.
- System Optimization & Troubleshooting
- Investigate and diagnose system issues, implementing effective solutions.
- Monitor system performance to identify trends and proactively address potential problems.
- Provide timely communication to users regarding issue resolution and system updates.
- Project Implementation & Execution
- Lead and/or participate in the planning and execution of system implementation projects.
- Track project milestones, ensuring timely delivery of solutions.
- Coordinate with cross-functional teams to ensure smooth adoption of enhancements.
- Oracle Fusion Cloud SCM & ERP Expertise
- Utilize deep knowledge of Oracle Fusion Cloud SCM & ERP to drive system improvements.
- Serve as a subject matter expert, guiding users on best practices and system capabilities.
- Work closely with IT and business teams to align system functionality with operational needs.
- Stakeholder Collaboration & User Training
- Partner with business units to understand challenges and translate them into technical solutions.
- Conduct training sessions to ensure users are equipped with the knowledge to maximize system efficiency.
- Foster a culture of continuous learning and process optimization.

Requirements

- Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related field.
- Strong knowledge of Oracle Fusion Cloud SCM & ERP systems and processes.
- Excellent analytical, interpersonal, and communication skills with the ability to collaborate effectively in a team environment.
- Proven ability to coordinate mid-size, multi-department projects with management oversight.
- 4-6 years of experience in a functional role within a manufacturing company, utilizing purpose-implemented business systems.
- Minimum of 2 years of experience in project-oriented operations focused on process redesign and/or business system support.
- Ability to work primarily during normal Eastern Standard Time business hours, with flexibility as needed based on project requirements.

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions . The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..

In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys - Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com

---