BPO Operations Manager

Job Description

Location: Onsite (Mehdipatnum Hyderabad)

Preference: Candidates residing Hyderabad only

Schedule: Monday - Friday 7:30 PM - 5:30 AM IST

Status: Full-time

Salary: $1500

Office Operations Manager with HR & Technology Expertise

We are in search of a highly motivated and organized Office Operations Manager with expertise in both HR and technology to join our expanding team. In this capacity, you will oversee the day-to-day operations of our office, ensuring seamless workflows, and implementing enhancements to optimize efficiency and enhance the employee experience. You will play a crucial role in bridging the gap between HR and technology, utilizing data and metrics to refine processes and facilitate informed decision-making.

Responsibilities:

HR Management:

Oversee the entire employee lifecycle, encompassing onboarding, off boarding, payroll processing, benefits administration, and leave management.

Develop and enforce HR policies and procedures in accordance with relevant laws and regulations.

Maintain accurate and current employee records in the HRIS system.

Offer HR support and guidance to employees and managers on various HR-related matters.

Collaborate with the HR department on strategic initiatives and employee engagement programs.

Technology Management:

Manage and uphold office technology infrastructure, including computers, network systems, and software applications.

Implement and resolve technology solutions to enhance efficiency and productivity.

Stay abreast of the latest technology trends and recommend new tools and solutions.

Provide technical assistance to employees and address any technical issues.

Oversee vendor relationships and negotiate service contracts.

Develop and enforce data privacy and security protocols.

Operations Management:

Gather and analyze data on office operations, such as employee performance, productivity, and resource utilization.

Identify areas for improvement and devise strategies to optimize operations.

Monitor and report on key performance indicators (KPIs) to gauge the success of initiatives.

Utilize data-driven insights to guide decision-making and enhance overall office efficiency.

Coordinate with department heads to ensure alignment of goals and objectives.

Schedule and coordinate meetings and events.

Lead and oversee office improvement projects.

Develop timelines, budgets, and resource allocation plans.

Manage project risks and monitor progress.

Supervise office supplies and inventory management.

Oversee the budget for office expenses.

Communicate effectively with stakeholders.

Qualifications:

Bachelor&aposs degree in Business Administration, Human Resources, or a related field.

Minimum of 3-5 years of experience in office operations management.

Demonstrated experience in HR administration and HRIS systems management.

Sound understanding of technology and proficiency in troubleshooting technical issues.

Excellent analytical and problem-solving abilities.

Strong organizational and time-management skills.

Exceptional communication and interpersonal skills.

Ability to work independently and collaboratively within a team.

Proficiency in Microsoft Office Suite and other relevant software.

If you possess a high level of motivation and organization, coupled with a dedication to operational excellence, we encourage you to submit your application

What We Offer as Benefits / what youll get In Return:

A highly competitive benefits package with a team-oriented, mission-driven, supportive environment.

Excellent environment with growth opportunities.

Weekly meals with, an employee of the month celebrations. Perfect Attendance gift card Ceremony. Employee Assistance Program Employee Birthday Celebration with Gift Card Distribution

If you are passionate about creating visually compelling content and have the skills to bring our brand to life through graphics and videos, we would love to hear from you. Please submit your resume and portfolio demonstrating your work.

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