Technology Support Lead

4 weeks ago

Bengaluru India JPMorganChase Full time

Job Description Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commercial and Investment Banking - Payments Client testing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job Responsibilities - Leads the APAC Client Testing function for Payments, ensuring robust and efficient testing processes. - Understands and articulates client testing needs, translating requirements into effective testing strategies. - Oversees onboarding of payments into the CTE environment, ensuring thorough understanding of processing and operations. - Drives transformation and change programs, implementing best practices and managing client testing initiatives. - Optimizes processes to enhance efficiency, quality, and client satisfaction. - Champions automation initiatives to streamline testing and operational processes. Identifies risks and implement mitigation strategies - Uses data analytics to derive actionable insights and drive continuous improvement. - Generates and analyze Management Information Systems (MIS) reports on product usage and performance. - Partners with Incident Management teams for root cause analysis, identifying themes and driving resolution. - Provides strong leadership, guiding and mentoring teams to achieve strategic objectives. - Influences and manage stakeholders across regions and functions, ensuring alignment and collaboration. Required Qualifications, Capabilities, And Skills - 5+ years of experience or equivalent expertise in product management or a relevant domain area - Deep expertise in the payments domain, with a strong understanding of industry trends and best practices. - Proven experience in leading and implementing transformation and change programs. - Demonstrated success in process optimization and driving operational improvements. - Demonstrated ability to drive automation initiatives. - Exceptional analytical and problem-solving skills, with the ability to leverage data for decision-making. - Track record of driving data-driven decisions and generating insightful MIS reports. - Strong leadership capabilities, with experience in guiding and mentoring teams. - Excellent communication and presentation skills; able to simplify complex problems and drive consensus. - Effective stakeholder management skills, with the ability to influence and collaborate across functions. Preferred Qualifications, Capabilities, And Skills - Experience in the payments domain, with a background in Payments Operations or Product Management. - Experience leading or implementing large-scale transformation programs. - Recognized payments domain expertise, with a strong network and industry reputation.

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