Catalog Specialist, Customer Experience and Business Trends

5 days ago

Bengaluru, Karnataka, India Amazon Full time
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time employee to join our Customer Experience Strategy team in Bangalore, India. This role is ideal for a candidate looking for to learn with an exciting, dynamic company.

Key job responsibilities
- Performing a wide range of data collection, data entry, and data processing related tasks (e.g., data tagging, uploading data into online systems). Conducting data validation and analysis
- Using high level of judgement to determine/identify differentiated experiences and/or trends.
- Partner with internal stakeholders and deliver high quality work, escalate operational issues, draft SOPs.
- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
- Contribute and lead process improvement initiatives that impact overall efficiency/ quality
- Managing team engagement activities
- Building workflows and automating tasks using AI.
- Bachelor's degree
- Speak, write, and read fluently in English
- Strong analytical skills including proficiency in Microsoft Excel
- Prompt engineering/AI Literacy- Experience with Microsoft Office products and applications
- Basic knowledge of SQL
- Previous work experience, especially handling data recording and business analysis
- Attention to details
- Excellent team player capable of learning and sharing knowledge in a team environment.
- Self-starter, motivated, and extremely organized

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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