Officer - Chat Operations

3 weeks ago

Pune, Maharashtra, India Citigroup Full time

This is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Responsibilities Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk areas and identify solutions to meet customer s needs Ensuring Information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing minimizing operating losses Accurate reporting of MIS Timekeeping Undertake other assignments projects as given by the Team Lead Manager Apply professional attitude and image for all internal and external customers Liaising with various departments and also do account level system maintenances while resolving customer queries complaints Qualifications-External Overall 0 - 3 years of relevant experience Sound presentation and analytical skills Strong problem solving skills and detail-oriented Graduate in any stream masters degree is not a mandate Preferences Must possess excellent PC and keyboarding skills 30 WPM - typing speed 90 accuracy Must possess good verbal and written communication skills to include proficiency with grammar spelling and punctuation Must possess good analytical skills Courteous with strong customer service orientation Dependable with proficient attention to detail Persuasiveness and a willingness to resolve customer queries Prior experience working in a customer service customer support space for international market is highly preferred Prior experience in email chat process highly preferred Experience working in a retail banking space is highly preferred Shift of operations US Day India Night - Rotating shift with work on Saturday Sundays 5 day work week Job Family Group Operations - Core Job Family Operations Support Time Type Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster

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