L3 UCCE and Release Management

2 days ago

India Servion Global Solutions Full time

Role: L3 UCCE support and Release Management

Exp: 10+ Years

Location: Remote

JD:

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
- MACD creation knowledge in Cisco UCCE & IPT platforms.
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
- Should be ready to work in 24/7 business support environment
- Should be having experience on Cisco Voice platform.
- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
- Should have strong verbal & written communication skills
- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
- Act as a point of contact for all service delivery issues/ pending work/ escalations
- Provide team support and process improvements through individual contributions
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
- UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation/preparation and should be good in excel related Analytics.
- 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management

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