Specialist Business System Analyst

Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

Business Systems Analyst (Band 5.1)

Are you ready to shine

Who we are

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we're helping set our clients free to live their lives their way, from now through retirement. We're working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that's anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range ofprotection and wealth products and servicesto individuals, businesses, and institutions, including:

- Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
- Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
- Advice. Financial planning and retirement planning services
- Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world's largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives - our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a Great Place to Work, Top 100 Best Places to Work for Women and stand among the Top 11 Global Business Services Companies across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future

About the Team

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

For a journey this exciting and complex, we're looking for a Principal Business Systems Consultant to join our team. You are someone who can combine business analysis skills, strong technical acumen, and diplomatic facilitation to elicit and build requirements that enable exceptional solutions for business partners across Sun Life's business organizations. We operate in a world where time-to-market and evolving business priorities drive our plans.

The successful candidate will need to be resilient, versatile, and thrive in a rapidly changing environment. You will join an existing practice group consisting of high-caliber Business Systems Consultants and Business Systems Analysts with a focus on accelerating business outcomes and proactively improving the flow and measurement of value.

About the Role:
Sun Life has embarked on a Digital Enterprise transformation and our Corporate team will evolve as we move through the transformation. As a Senior Business Systems Consultant, you will play a vital role in driving the alignment between our business operations and information technology strategies. You will collaborate with stakeholders across the Risk and Compliance departments, providing expert guidance and insights to optimize business processes, analyze complex requirements, and ensure the successful implementation of innovative applications and systems. As a senior member of our team, you will have the opportunity to make a significant impact, lead transformational initiatives, and contribute to the growth and success of our organization.

What Will You Do:

- Collaborate with stakeholders at all levels to elicit, define, and develop strategic deliverables for complex initiatives. This involves leading and facilitating business requirements gathering sessions, ensuring comprehensive understanding and alignment.
- Collaborate closely with your team to elicit, define, and prioritize requirements in Agile backlogs, ensuring alignment with business objectives and user needs.
- Engage in iterative and incremental development cycles, actively participating in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure successful delivery and continuous improvement.
- Apply Agile principles and practices to support the bridge between business operations and IT, ensuring effective communication and alignment between stakeholders.
- Apply Agile techniques, such as user story mapping, personas, and story point estimation, to facilitate effective requirements gathering, analysis, and prioritization.
- Provide expert technical guidance within your domain to address and anticipate business implications resulting from organizational changes and technological advancements.
- Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement, optimization, and innovation.
- Develop and presenting comprehensive recommendations and options to address and resolve complex business challenges, leveraging your expertise and industry best practices.
- Lead the identification and mitigation of risks, ensuring the creation and management of application risk assessments, and conducting risk-based testing activities.
- Collaborate with cross-functional teams to document business processes, contribute to user documentation, provide training, and support application rollout. Actively engage with users to ensure successful adoption and optimal utilization of new or enhanced applications.
- Partner with users, peers, external vendors, and leadership teams to plan, develop, implement, and support transformative applications and systems.
- Review high-level designs, test strategies, and test plans to ensure alignment with strategic objectives and overall requirements.
- Drive process improvements by collaborating with business partners, external vendors, coworkers, and leadership teams, leveraging your expertise and industry insights.
- Effectively triage business requests, gathering estimates for new work, and facilitating regular huddles to track, prioritize, and allocate resources efficiently.
- Identify critical gaps, documenting comprehensive proposals, and presenting effective strategies to manage complex interdependencies.
- Employ appropriate approaches, questioning techniques, and active listening to elicit information, clarify expectations, challenge assumptions, and recommend innovative alternatives to overcome challenges.

What You Need to Succeed:

- Experience in Agile ways of working and a strong drive to learn and adapt to emerging methodologies and practices.
- BE/BTECH/BS degree or equivalent experience.
- 6-9 years of progressive experience as a Business Analyst/Business Systems Analyst or similar roles, demonstrating increased responsibilities and leadership.
- Demonstrated experience in Agile methodologies, such as Scrum or Kanban, with a strong understanding of Agile principles, practices, and ceremonies.
- Ability to adapt quickly to changing requirements and priorities, leveraging Agile frameworks to pivot and deliver value iteratively.
- Experience working in cross-functional Agile teams, collaborating closely with developers, testers, and other stakeholders to drive successful project outcomes.
- Extensive knowledge of the financial services industry, including a deep understanding of relevant business processes, systems, and capabilities.
- Proficiency in privacy, risk, compliance, control, and security requirements within the financial sector including a deep understanding of relevant business processes, systems, and capabilities.
- Passionate about client satisfaction, technology advancements, and the transformative impact of emerging/disruptive technologies.
- In-depth knowledge of systems integration management methodologies, processes, and techniques.
- Commitment to authenticity, bringing your genuine self to work each day and dedicating your energy to delivering exceptional results.
- Exceptional problem-solving skills, demonstrated by your ability to analyze complex challenges, identify root causes, and develop innovative solutions.
- Strong interpersonal and relationship-building skills, enabling effective collaboration and communication with technical and business stakeholders at all levels.
- Commitment to honest and transparent communication, fostering a culture of trust and openness.
- Entrepreneurial spirit and a willingness to take calculated risks, embrace failures as learning opportunities, and drive innovation within the organization.
- A delivery-oriented mindset, with a strong commitment to going the extra mile to ensure client satisfaction and project success.
- Openness to actively listen, collaborate with curiosity, and respect, and promote a diverse and inclusive work environment.

Preferred Skills:

- Extensive experience with data analytics, data visualization, data modelling, data quality and data warehousing
- Extensive experience with data visualization, integration and mapping for Risk Management and or Compliance related projects.
- Strong proficiency in the use of MS Excel for documenting data requirements.
- Familiarity with other related tools and technologies commonly used in data analysis such as Tableau, SQL and ETL/power center
- Possession of professional certifications, such as CCBA or CBAP, or actively working towards these designations.
- Primary Location: Gurugram, India
- Schedule: Primary: 17:30-2:00 AM IST, Secondary: 03:30 PM-12:00 AM IST

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Job Category:

Business Analysis - Systems

Posting End Date:

20/09/2025