Manager, Watchlist Screening

Role Title Manager Watchlist Screening L09 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview The Watchlist screening team screens individuals and entities designated by OFAC Office of foreign assets Control OSFI Office of the Superintendent of Financial Institutions MRB Marijuana Related Business PEP Politically Exposed Person FinCEN Financial Crimes Enforcement Network on its Watchlist Master file for new and existing customers with Synchrony Financial The team receives alerts for potential matches which are then screened against the Masterfile to validate any true matches Additionally the team is responsible for updating and maintenance of the OFAC Masterfile and FINCEN 314 a reporting Team also performs Periodic and Event Driven reviews as part of CIP KYC CDD program Role Summary Purpose You will be responsible for leading a team of Watchlist Screening representatives This role requires driving operations excellence while ensuring full compliance with AML BSA regulations You will manage complex screening operations including PEP MRB OFAC Sanctions Screening oversee the completion of Customer Due Diligence which includes Periodic Event Drive review assessments and FinCEN 314 a screening You will be responsible for meeting the SLAs while fostering a high-performance culture focused on productivity quality and regulatory compliance Essential Responsibilities Effectively lead and manage a team of Watchlist Screening representatives and directly responsible for leading motivating and coaching your team for high performance Conduct regular one-on-one meetings and performance reviews Oversee daily Watchlist Screening Operations including PEP MRB OFAC sanctions screening Manage and oversee Periodic and Event Driven Reviews Coordinate FinCEN 314 a screening requests and response within time frames Ensure all the screening Activities meet the established SLAs Maintain strict adherence to AML BSA and internal compliance policies Partner closely with 2LOD AML function Directly responsible for coaching the team on Process Quality Productivity Schedule Adherence Responsible for reviewing the performance of your team identifying training and coaching needs and planning coaching sessions Evaluate team performance and conduct performance appraisals Partner closely with Human Resources in the areas of performance management and workplace policies and procedures timekeeping and attendance tracking and carry out performance management measures Qualifications Requirements Bachelor s degree in any discipline with minimum 3 years of in Synchrony OR in lieu of a degree 5 years in Synchrony Minimum 3 years of experience in Watchlist Screening Minimum 3 years of Team handling experience Fair understanding of AML BSA Watchlist Screening and CDD regulations High integrity ability to handle confidential information Superior listening interpersonal skills presentation skills and excellent verbal written communication skills Should have analytical and reasoning skills Demonstrated proficiency in word excel and Power point Flexible Must be willing and able to work flexible work schedules including nights and weekends to support 247 operation Ability to work across all levels of management Skilled communicator at all levels inside and outside the organization Desired Characteristics Good understanding for AML BSA Watchlist Screening FinCEN 314 a Periodic Event Driven Review Process Demonstrated leadership skills in assuming ownership and accountability Demonstrated ability to work effectively with all levels of management Excellent organizational and time management skills Ability to make quick decisions accurately Thorough understanding of Fraud authentication tools Demonstrated ability to effectively negotiate and handle conflict Ability to handle confidential information with uncompromising integrity Self-motivated willingness to assume additional responsibilities Eligibility Criteria Bachelor s degree in any discipline with minimum 3 years of in Synchrony OR in lieu of a degree 5 years in Synchrony Minimum 3 years of experience in Watchlist Screening Minimum 3 years of Team handling experience Work Timings Required to work between Monday - Sunday operating hours of 8AM - 12 AM EST Should be flexible to work in rotational night shifts including weekend coverage For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be any corrective action plan First Formal Final Formal LPP L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible L04 Employees can apply Grade Level 09 Job Family Group Fraud Operations