Managed Services Lead

Job Description About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey What We Are Looking For We are seeking a seasoned Managed Services Lead with strong expertise in Data Engineering, Reporting, Data Analysis, and Data Management. The ideal candidate should have led large delivery teams, overseen technology-driven service operations, and played a key leadership role at a department or office level. This role involves end-to-end ownership of service delivery, project governance, stakeholder management, building a Center of Excellence (CoE), and enabling scalable managed service operations. What Youll Do Service Delivery & Leadership - Lead and manage end-to-end delivery of Managed Services across multiple client engagements. - Serve as the department or site lead, providing strategic direction, operational oversight, and performance management. - Manage and mentor a large team of 20+ cross-functional resources including data engineers, analysts, reporting specialists, and technical leads. - Oversee workforce planning, capacity forecasting, resource deployment, and skill development initiatives. Project & Program Management - Drive project governance including project charters, planning, scoping, and execution oversight. - Establish, track, and report KPIs, SLAs, operational metrics, and performance indicators for service excellence. - Ensure risk mitigation, issue resolution, and continuous improvement across managed service programs. - Collaborate with business stakeholders and client leadership teams to ensure seamless execution and alignment with business outcomes. Technology & Data Management - Lead solution design and review across Reporting, Data Engineering, and Data Analysis initiatives. - Oversee implementation and maintenance of ETL processes, data pipelines, and data integration workflows. - Guide teams in building and managing data products, dashboards, and visualization solutions using tools such as Power BI, Tableau, Qlik, etc. - Define and enforce data governance, quality frameworks, documentation standards, and best practices. Center of Excellence (CoE) Development - Build and scale a Data Engineering and Reporting CoE to standardize delivery practices and reusable frameworks. - Define capability development roadmap, training structures, competency frameworks, and knowledge repositories. - Introduce automation, accelerators, and delivery playbooks to enhance productivity and delivery consistency. Must have - Minimum 15+ years of overall experience with significant hands-on exposure to: - Data Engineering - Data Analysis & Reporting - Visualization tools (Power BI, Tableau, Qlik, or similar) - ETL / Data Integration Tools - Data Product and Data Management Solutions - Proven experience in leading and managing teams of 30+ resources in a delivery or operations environment. - Demonstrated experience acting as Department / Practice / Office Lead or equivalent leadership capacity. - Strong project management background with expertise in chartering, scoping, planning, monitoring, and governance. - Excellent communication, stakeholder management, decision-making, and problem-solving skills. - Experience in building or scaling Centers of Excellence (CoEs) is highly desirable. Skills: leadership,reporting,data engineering,management,project