Manager/ Sr Manager

4 weeks ago

Navi Mumbai Mumbai City Mumbai, India Skillventory Full time
Job Description

We are seeking a Manager/Sr. Manager - SDWAN with over six years of experience in network operations or managed services. You will be the technical escalation point for all SD-WAN-related issues, responsible for the end-to-end assurance of SD-WAN services, and for collaborating with various teams to ensure network availability. This role requires strong hands-on experience with SD-WAN technologies, a deep understanding of IP networking protocols, and proven troubleshooting skills in large-scale enterprise environments.

Roles & Responsibilities:

- Technical Leadership: Act as the technical escalation point for all SD-WAN-related issues within the operations team.
- Service Assurance: Own and drive the end-to-end assurance of SD-WAN services, including performance monitoring, fault resolution, and root cause analysis.
- Cross-functional Collaboration: Work closely with the NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence.
- Performance Optimization: Analyze network performance data and recommend optimization actions and corrective measures.
- Incident & Change Management: Lead or support incident triage, change implementation, and problem management initiatives.
- Documentation & Training: Ensure proper documentation of configurations, SOPs, and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Skills Required:

- Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak, etc.).
- Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN, etc.).
- Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments.
- Familiarity with network monitoring and troubleshooting tools.
- Understanding of network security principles, with hands-on experience in firewalls (Fortinet/Palo Alto/Cisco ASA) being a strong advantage.
- Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.).
- Industry-standard certifications in relevant domains are an added advantage.

QUALIFICATION:

- Bachelor's degree in Engineering, Computer Science, or a related field.

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