ServiceNow ITOM

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are seeking an experienced ServiceNow ITOM Consultant with strong expertise in ITOM Discovery and SPM (Strategic Portfolio Management) to design, implement, and optimize ServiceNow solutions that provide end-to-end visibility of IT infrastructure and effective portfolio governance. The role will support accurate CMDB population, service mapping, and portfolio planning aligned with business objectives. Location : INDIARemote) Experience: 8+ years Type : Contract, 12 months, extendable Shift - 6.30 am to 3.30 PM IST (Remote) Required Skills & Experience - Hands-on experience with ServiceNow ITOM Discovery. - Strong experience with ServiceNow SPM (PPM, Demand, Resource, Agile). - Solid understanding of CMDB, CSDM, and ServiceNow data models. - Experience with MID Server configuration, credentials, and network discovery. - Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer). - Strong analytical, troubleshooting, and communication skills. Key Responsibilities ITOM – Discovery - Configure and manage ServiceNow Discovery to identify and map infrastructure components across on-prem, cloud, and hybrid environments. - Implement and maintain MID Servers, schedules, credentials, and probes. - Ensure accurate CMDB population, normalization, and reconciliation. - Troubleshoot discovery issues and improve discovery coverage and success rates. - Integrate Discovery with Service Mapping, Event Management, and CMDB Health. - Support audits by ensuring CMDB accuracy and compliance. SPM (Strategic Portfolio Management) - Configure and support SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, and Agile Development. - Implement portfolio structures, investment funding models, and roadmaps. - Configure workflows, forms, reports, and dashboards for portfolio governance. - Support demand intake, prioritization, capacity planning, and financial tracking. - Enable executive reporting and portfolio insights aligned with business strategy. Nice-to-Have Skills - Experience with ServiceNow Service Mapping, Event Management, or Cloud Discovery. - Knowledge of ITIL v4 and portfolio governance frameworks. - ServiceNow certifications (ITOM, SPM, CSA, CIS). - Experience in Agile / SAFe environments. WHAT’S ON OFFER: You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Swati.J@aven-sys.com Your interest will be treated with strict confidentiality. CONSULTANT DETAILS: Consultant Name : Swati Jaiswal Avensys Consulting Pte Ltd Email : Swati.J@aven-sys.com Whatsapp : +65 6761 9826 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice. Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.