▷ (Only 24h Left) Senior Manager, Customer & Market Research

ABOUT US LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a dedication to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable businesses and economies around the world to fund innovation manage risk and create jobs It s how we ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility stability and trust that enable our customers to pursue their ambitions with confidence and clarity LSEG is headquartered in the United Kingdom with significant operations in 65 countries across EMEA North America Latin America and Asia Pacific We employ 25 000 people globally more than half located in Asia Pacific LSEG s ticker symbol is LSEG OUR PEOPLE People are at the heart of what we do and drive the success of our business Our values of Integrity Partnership Excellence and Change shape how we think how we do things and how we help our people fulfil their potential We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives We break down barriers and encourage teamwork enabling innovation and rapid development of solutions that make a difference Our workplace generates an enriching and rewarding experience for our people and customers alike Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise As a global organisation spanning 65 countries and one rooted in a culture of growth opportunity diversity and innovation LSEG is a place where everyone can grow develop and fulfil your potential with meaningful careers Role profile Provides insight to the business from primary customer market research and analysis in the financial global marketplace including customers prospects and competitors Provides analysis recommendations and reporting that informs and improves the effectiveness of the planning execution and optimization of marketing product development brand and customer satisfaction work Determines methods and procedures on new assignments Primary Objectives Develops and directs primary qualitative and quantitative research to inform business decisions regarding brand user experience product development innovation customer experience monitoring and ad hoc research as required Managing and executing an ongoing Global Customer Experience Monitor program with experience in large scale monitors and satisfaction studies Analysing data using key statistical visualization and research tools for example SPSS R Tableau PowerBi Qualtrics Medallia etc Creating visually compelling presentations that effectively convey key messages leveraging creativity and branding consistency Major areas of accountability Identify strategic insights from either research or internal research data TNPS CSAT or usage data Communicate research results to client groups through insightful presentations Formulate implications linking research findings to strategy recommendations Project management of Client Experience programs across the organization Internal survey creation and analysis where needed both for customers and employees Manage time and budgets for key projects and client groups Develop and maintain knowledge of Financial markets Continually developing processes methodologies ensuring the ongoing accuracy and effectiveness of outputs Knowledge and skills Market research experience within a corporate or research company of at least 8 to 10 years setting including Presentation of research findings and recommendations Strong business acumen and analytical visualization skills Solid project management and organization skills Proposal development Experience working with senior management and making executive presentations Experience with a survey tool including Advanced Excel SPSS R Qualtrics or the like to generate actionable insights from large datasets Presentations Reports - Craft polished presentations executive summaries that highlight research outcomes guiding strategic decisions and reinforcing LSEG s authority in financial domain Experience working on syndicated products will be a plus Education MBA in Marketing preferred or BTech from a top Institute Certification in data analysis visualization and research tool will be a plus WHAT YOU LL GET IN RETURN We recognize that to attract the best talent we need to be flexible and we are open to discussing work arrangements with you We take hybrid approach to workplace this role is blended LSEG Purpose and Values Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Underpinning our purpose our values of Integrity Partnership Excellence and Change set the standard for everything we do every day They guide the way we interact with each other the partners we work with and our customers Delivering on our purpose and living up to our values is a responsibility that we all share To achieve our ambitions through a strong culture People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice