[3 Days Left] Analyst

4 weeks ago


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Job Description Job Description Key Responsibilities: - Answering incoming calls from customers in a professional and courteous manner. - Listening actively to customers and asking probing questions to fully understand their needs and concerns. - Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. - Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent verbal and written communication skills in English. - Previous experience in a customer service and sales role, preferably in a call center environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays. - Familiarity with basic computer skills and knowledge of CRM systems. Education: - Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.


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