It Supervisor

Key Responsibilities Operational Support Monitor maintain and troubleshoot all IT systems including PMS POS call accounting HSIA guest internet key card systems IPTV and back-office applications Provide timely support to hotel departments for any IT-related issues Ensure all systems run efficiently with minimal downtime Oversee the installation configuration and maintenance of servers workstations printers and network devices Network System Administration Monitor network performance Wi-Fi connectivity and ensure secure and stable internet access for guests and staff Maintain firewalls switches routers and VPN connections Conduct system backups and ensure disaster recovery plans are documented and tested Manage user accounts access rights and system permissions Security Compliance Implement and maintain cybersecurity measures including antivirus patch management and data protection protocols Ensure compliance with hotel brand standards PCI DSS requirements and local data privacy regulations Respond to security alerts and incidents promptly Team Leadership Coordination Supervise IT staff or external technicians assign tasks and manage daily operations Coordinate with vendors and service providers for system support maintenance and upgrades Assist with IT budget planning inventory management and procurement of equipment Project Management Support technology-related projects such as system upgrades new technology deployment and infrastructure improvements Test new systems and applications before rollout Maintain documentation for IT processes manuals and asset inventories Qualifications Skills Bachelor s degree in Information Technology Computer Science or a related field preferred 3 years of IT experience ideally in hospitality or service industry Strong knowledge of hotel systems PMS POS PBX IPTV HSIA Experience with Windows Server Active Directory networking and virtualization Understanding of cybersecurity principles and compliance requirements Strong analytical troubleshooting and communication skills Ability to work flexible hours including weekends or on-call rotations Can also apply at careers radissonmbd com