Operations Executive

4 weeks ago

Mumbai India Pilgrim Full time

Job Description

Master of Marketplace Panels We Want You

Location:-

Marol, Andheri.

About the Role:-

Oversee end-to-end order processing across multiple marketplaces, ensuring timely invoicing, labeling, and dispatch coordination with the warehouse. Manage marketplace seller panels like Amazon and Flipkart for order tracking, cancellations, and status updates. Coordinate daily pickups with courier partners and handle any delivery exceptions. Monitor stock levels, reconcile inventory, and support audits. Handle returns and RTOs by ensuring timely inspection, restocking, and maintaining logs for damages and complaints.

Role & Responsibilities:-

1. Order Processing & Fulfillment

Monitor and process daily orders received from various marketplaces.

Ensure timely creation of shipping labels and invoices.

Coordinate with the warehouse team to prioritize order picking, packing, and dispatch.

2. Marketplace Panel Operations

Operate seller panels like Amazon Seller Central, Flipkart Seller Hub, etc., for order management.

Track shipment status, update dispatches, and handle cancellations or hold orders.

3. Coordination with Courier Partners

Schedule daily pickups with courier partners.

Share pickup manifests and confirm handover of shipments.

Follow up with logistics partners in case of missed pickups or delays.

4. Stock & Inventory Monitoring

Regularly reconcile inventory on marketplaces with physical stock.

Notify the supply or purchase team in case of low stock alerts.

Assist in basic warehouse audits if needed.

5. Returns & RTO Handling

Track return orders and RTOs (Return to Origin) for each marketplace.

Coordinate with the warehouse team for inspection and restocking of returned products.

Maintain proper logs for damages and customer complaints related to returns.

Skills:-

1. Basic Knowledge of E-commerce Logistics

2. Excel & Google Sheets Proficiency

3. Marketplace Panel Navigation

4. Data Entry & Documentation

5. Coordination & Teamwork

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