Administrator III

Job Description Primary Duties & Responsibilities: - Provide system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware - Verify and approve plans for database upgrades; recommend adding new structures or elements - Enable use of data access tools and techniques to facilitate information access by business users - Verify and approve plans for scheduled background logs, recovery backups, and coordinate with stakeholders for deployment - Improve procedures for accessing, maintaining, and populating databases, creating backups, managing access controls, and managing version upgrades - Act as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedback - Provide expertise and day-to-day end user support for CRM applications across all organizational levels - Evaluate improvement recommendations and prioritize changes/enhancements for improved system availability, reliability, and performance - Recommend and deploy structural changes to the operating environment in collaboration with Infrastructure, Information Security, and vendor teams - Release public area documentation and manage key information such as build/release procedures, dependencies, and notification lists - Work with application, system vendor, infrastructure, and IT solutions teams to assess operating environment requirements and ensure documentation - Assist in defining operating environment requirements, test cases, and action plans for new installations or migrations - Participate in Change Advisory Board (CAB) meetings as an acting member - Create and refine reports, dashboards, and processes to monitor data quality and integrity; assist users and stakeholders with analytics and report management - Develop and maintain training materials, coordinate new user and ongoing training sessions, and conduct trainings - Partner with stakeholders (HR, Payroll, Finance, Audit, Benefits, Legal, associates, vendors) to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives - Utilize complex reporting tools to develop, document, and monitor cross-process data integration points and facilitate resolution of misalignment across process areas Educational Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related discipline Work Experience: - Minimum 7 years of Oracle database experience - Experience with Oracle RAC installation and support - Knowledge of Oracle GoldenGate (preferred) - Skilled in defining system architecture and project objectives - Strong leadership and organizational skills - Effective oral and written communication, problem-solving, and relationship-building skills Preferred Certifications: - Oracle DBA Certification Behavioral Skills: - Critical Thinking - Detail Oriented - Impact and Influencing - Interpersonal Communication - Multitasking - Problem Solving - Time Management Technical Skills: - Identity & Access Management - Database Administration - IT Support (Software & Hardware Installation, Troubleshooting) - Software Validation - Systems Integration - IT Regulatory Compliance (SOX Compliance) Tools Knowledge: - Software Configuration Management Tools: Ansible, Puppet - Citrix technologies: XenDesktop, XenApp, XenServer - Operating Systems & Servers: Windows, Linux, Citrix, IBM, Oracle, SQL - ERP Systems: Sage, ASW, SAP - Software: Case Management System, HRIS, Kronos, PHS Health and Safety System - Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle, OOP - Microsoft Office Suite - RDBMS Software - CRM Systems: Salesforce Marketing Cloud, Sales Cloud - Internet Protocols: DNS, HTTP, LDAP, SMTP, Easy DNS, No IP