Oracle Product Lifecycle Management: Service Engineer

4 weeks ago

Bengaluru, Karnataka, India Tech Stalwart Solution Full time
Job Description

Responsibilities:

- Provide L1 support for Oracle Cloud PLM - Product Development (PD) / Product Data Hub (PDH)
- Hands-on experience with Oracle Fusion product lifecycle configurations, and customization management and support
- Perform API integration testing, configuring Oracle PDH application components
- Deliver post-production support / hypercare service
- Create custom reports using Oracle tools
- Perform root cause analysis on recurring issues
- Execute Agile data migration processes
- Conduct quarterly configuration and patch validations / testing
- Analyse and prioritize support requests involving Oracle Fusion product lifecycle configurations and customization issues
- Perform initial assessment and customization component failures
- Coordinate post-production support / hypercare requests
- Triage issues related to custom reports using Oracle tools
- Manage incident tickets for Agile data migration challenges
- Track and prioritize quarterly configuration and patch validations / testing requests

Requirements:

- 5+ years experience with Oracle Cloud PLM solutions
- Strong understanding of product lifecycle management principles
- Proficiency in Oracle PDH application configurations
- 5+ years of relevant experience on support or implementation projects
- Manual Testing experience & have written test cases
- Good communication for an individual contributor role
- Location of Work: Bangalore, Kodathi office
- Knowledge of API integration and testing methodologies (patch testing)
- Experience with custom reports development using Oracle tools
- Background in Agile data migration techniques
- Ability to validate and test system configuration and patches
- Excellent troubleshooting and problem-solving skills
- Strong communication abilities with both technical and business stakeholders

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